News

6 October 2025

Deputy Ombudsman Maria Filipova and a team of experts from the Institution, together with representatives of the National Social Security Institute (NSSI), organize two successive reception days in the cities of Petrich and Gotse Delchev.

All citizens who need advice or assistance on issues related to property rights, social and health rights, consumer cases – electricity, water, mobile operators, financial institutions, etc. – can register in advance for appointments.

The reception day for citizens in Petrich will take place on 9 October 2025 (Thursday) at 12:00 pm, at the Municipal Hall at 24 Tsar Boris III Street.

Telephone numbers for pre-registration of citizens for the reception day in Petrich:

0745/ 69 107 – Petrich Municipality;

02/ 81 06 955,  0879 596 358 – Ombudsman's reception desk.

The reception day for citizens in Gotse Delchev will be held on 10 October 2025 (Friday) at 11:00 a.m. at the Municip Hall at 2 Tsaritsa Yoanna Street.

Telephone numbers for pre-registration of citizens for the reception day in Gotse Delchev:

0886 01 5530 – Gotse Delchev Municipality;

02/ 81 06 955, 0879 596 358 – Ombudsman's reception desk.

At the same time, an information campaign will be held on the issues related to the currency conversion on 1 January 2026, entitled "Pensions in euros", aimed at elderly people.

The initiative was organized by Ombudsman Velislava Delcheva after reports were received at the institution's reception desk indicating that the process of introducing the euro was causing concern among many elderly citizens.

Brochures and booklets provided by the Ministry of Finance and the Bulgarian National Bank will be distributed on site, illustrating the conversion of change at the official exchange rate of 1 euro = 1.95583 leva. To make it easier for the elderly who use mobile phones, by scanning the QR code printed on the leaflets, they will be able to convert levs into euros and stotinki into euro cents in real time.