Protection from Payday Loans & Private Enforcement Agents

The scope of the protection of consumers' rights includes questions, alerts and complaints of those seeking assistance from the Ombudsman to resolve their violated rights regarding:

Banks and companies for fast loans: concluded credit contracts, required bank charges, payment operations, submitting information to the Central Credit Register, blocking and closing of bank accounts, inheritance of obligations under credit contracts, liability of a co-debtor and guarantor under a concluded credit agreement; pre-term redemption of credit, etc.; requests for assistance for: rescheduling and postponement of obligations under concluded credit agreements, reduction of the payment installment, etc.;

Insurance companies: denial for paymemt of insurance compensation or partial payment of insurance compensation; lack of response from an insurer to a submitted complaint, etc.;