Main version of the site
- A A +
Български
Submit а complaint
If your rights have been violated, use the electronic form to file a complaint
Child complaint
If your rights as a child have been violated, click here and complete the email to the Ombudsman

Public Register of Complaints

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
4088 11/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
4087 11/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered under examination
4085 11/07/2025 individual No wrongdoer no information Right to good administration and good governance under examination
4084 11/07/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
4083 11/07/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
4082 11/07/2025 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
4081 11/07/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies Other under examination
4080 10/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply closed
4079 10/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Payment for unused services under examination
4077 10/07/2025 individual State authorities and their administration no information Right of People with Disabilities Healthcare and rehabilitation under examination
4075 10/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Right to good administration and good governance under examination
4071 10/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered under examination
4070 10/07/2025 legal entity Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
4069 10/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered under examination
4067 10/07/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies under examination
4065 10/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Consumer Rights - Phones and communication supply Other under examination
4064 10/07/2025 individual No wrongdoer no information Consumer Rights - Heating supply Unsolicited inclusion of services under examination
4063 10/07/2025 individual No wrongdoer no information Right to Education High Education under examination
4057 10/07/2025 individual No wrongdoer no information Right to Education High Education under examination
4056 10/07/2025 individual State authorities and their administration no information Right of People with Disabilities Socio-economic protection under examination
4055 09/07/2025 individual Natural or legal persons subject to private law no information Consumer Rights - other under examination
4053 09/07/2025 individual No wrongdoer no information Right to good administration and good governance under examination
4051 09/07/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
4045 09/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights – Debt collection companies closed
4042 09/07/2025 individual Lacal authorities and their administration no information Consumer Rights - Water supply Other under examination
4038 09/07/2025 individual No wrongdoer no information Right to Health Care Access to Helth Care under examination
4037 09/07/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
4035 09/07/2025 individual Persons entrusted with the provision of public services no information Right of People with Disabilities Social Services and Individual Mobility under examination
4032 09/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered under examination
4030 09/07/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
4028 09/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Right of People with Disabilities Healthcare and rehabilitation under examination
4026 09/07/2025 legal entity Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
4024 09/07/2025 individual State authorities and their administration no information Right of People with Disabilities Healthcare and rehabilitation under examination
4023 09/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
4021 09/07/2025 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
4019 08/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
4017 08/07/2025 individual No wrongdoer no information Consumer Rights - other under examination
4016 08/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities under examination
4015 08/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Accrued penalties closed
4014 08/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply under examination
4013 08/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Other under examination
4012 08/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Unfair distribution of "common consumption" expenditure under examination
4011 08/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Unfair distribution of "common consumption" expenditure under examination
4010 08/07/2025 individual No wrongdoer information insufficient to determine the wrondoer Consumer Rights - Water supply Other under examination
4009 08/07/2025 individual No wrongdoer no information Consumer Rights - other under examination
4008 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4007 08/07/2025 individual No wrongdoer no information Right to good administration and good governance under examination
4006 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4005 08/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
4004 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4003 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4002 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4001 08/07/2025 individual No wrongdoer information insufficient to determine the wrondoer Consumer Rights - Water supply Other closed
4000 08/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Right of People with Disabilities Access to Education under examination
3999 08/07/2025 individual Natural or legal persons subject to private law Legal entity Consumer Rights - other Other closed
3998 07/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to information closed
3997 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Poor quality of the services delivered closed
3994 07/07/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies Delayed payment of due compensation under examination
3993 07/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right of Access to Service under examination
3992 07/07/2025 individual Няма въведен текст! no information Consumer Rights – Debt collection companies under examination
3991 07/07/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
3990 07/07/2025 individual Lacal authorities and their administration Mayor of administrative region Right to good administration and good governance under examination
3989 07/07/2025 individual No wrongdoer no information Consumer Rights - other under examination
3986 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered under examination
3985 07/07/2025 individual State authorities and their administration no information Right of People with Disabilities Socio-economic protection under examination
3981 07/07/2025 individual Natural or legal persons subject to private law Physical person Other Human rights Other under examination
3980 07/07/2025 individual Persons entrusted with the provision of public services no information Right of People with Disabilities Healthcare and rehabilitation under examination
3979 07/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
3975 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
3971 07/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Unfair distribution of "common consumption" expenditure closed
3969 07/07/2025 individual Lacal authorities and their administration Municipal administration Consumer Rights - Water supply Other closed
3968 07/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Consumer Rights - other under examination
3966 07/07/2025 legal entity State authorities and their administration no information Right of People with Disabilities Social Services and Individual Mobility under examination
3965 07/07/2025 individual Natural or legal persons subject to private law Physical person Other Human rights Other under examination
3964 07/07/2025 legal entity Lacal authorities and their administration no information Right to good administration and good governance under examination
3961 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
3959 07/07/2025 individual No wrongdoer no information Right to Education School education under examination
3958 07/07/2025 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
3957 07/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Legality closed
3952 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other closed
3950 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply closed
3949 07/07/2025 individual Lacal authorities and their administration Mayor of administrative region Right to good administration and good governance Legality under examination
3948 07/07/2025 individual No wrongdoer no information Right to Education School education under examination
3947 07/07/2025 individual No wrongdoer no information Right to Education School education under examination
3946 07/07/2025 individual No wrongdoer no information Right to Education School education under examination
3944 07/07/2025 individual Lacal authorities and their administration Municipal administration The right to a healthy and favorable environment Noise in the living environment under examination
3943 07/07/2025 individual No wrongdoer no information Right to Education School education under examination
3942 07/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Infrastructure under examination
3941 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
3940 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
3939 07/07/2025 individual No wrongdoer no information Consumer Rights - Water supply Poor quality of the services delivered closed
3938 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Other under examination
3937 06/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other closed
3936 06/07/2025 individual No wrongdoer no information Consumer Rights - Bank services Right to pay for a service actually used under examination
3935 06/07/2025 individual No wrongdoer no information Consumer Rights - Bank services Unsolicited inclusion of services under examination
3934 06/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Unilateral adjustment by companies of consumer accounts under examination
3932 05/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Other closed
3930 05/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Payment for unused services closed
3929 04/07/2025 individual No wrongdoer no information Right to Education High Education under examination
3928 04/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Other under examination
3927 04/07/2025 individual Natural or legal persons subject to private law Physical person Right to good administration and good governance Abuse of power under examination
3926 04/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
3925 04/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Payment for unused services closed
3924 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3921 04/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities under examination
3919 04/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Right of People with Disabilities Access to Education under examination
3918 04/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
3917 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3916 04/07/2025 individual Няма въведен текст! no information Consumer Rights - Fast loan companies under examination
3913 04/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services closed
3912 04/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
3911 04/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to information closed
3909 04/07/2025 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
3907 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3906 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3905 04/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
3904 04/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
3902 04/07/2025 individual No wrongdoer no information Right to good administration and good governance under examination
3901 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3896 04/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Unemployment under examination
3895 04/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Right of Access to Service under examination
3894 04/07/2025 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
3893 04/07/2025 individual No wrongdoer no information Right to Health Care Quality of helth care closed
3892 04/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
3891 04/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Inspections and replacement of commercial metering devices in the absence of the customer closed
3890 04/07/2025 individual Lacal authorities and their administration no information Right of People with Disabilities Socio-economic protection under examination
3889 04/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
3888 04/07/2025 individual No wrongdoer no information Social Rights Housing assistance closed
3887 04/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
3886 04/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity closed
3885 04/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity closed
3884 04/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
3883 04/07/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
3882 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3881 04/07/2025 individual No wrongdoer no information Right to Education School education closed
3880 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3878 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3877 04/07/2025 individual No wrongdoer no information Right to Education School education closed
3876 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3875 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3874 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3872 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3871 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3870 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3869 04/07/2025 individual No wrongdoer no information Right to Education School education under examination
3868 04/07/2025 individual Natural or legal persons subject to private law no information Consumer Rights - other under examination
3867 04/07/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies Poor quality of the services delivered under examination
3865 03/07/2025 individual Lacal authorities and their administration no information Right of People with Disabilities Social Services and Individual Mobility under examination
3864 03/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Other closed
3863 03/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
OMBUDSMAN'S RECEPTION-ROOM
  • address: 22 George Washington str.,
    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
PRESS CENTER OF THE OMBUDSMAN
Follow us
The web portal is created under project № BG05SFOP001-2.001-0011 "Electronic system for managing the work of the Ombudsman's administration", implemented with the financial support of the Operational Program "Good Governance", co-financed by the European Union through the European Social Fund
© 2025 Ombudsman of the Republic of Bulgaria