Main version of the site
- A A +
Български
Ombudsman of the Republic of Bulgaria
  • About the Ombudsman
    • Ombudsman of the Republic of Bulgaria
    • Legal Basis
      • Constitution of the Republic of Bulgaria
      • Ombudsman Act
      • Rules of Procedure of the Ombudsman Institution
    • Role and Strategy
    • Annual Reports
    • Feedback to the Ombudsman
    • Online Complaint
    • Co-operation with CSO & Academia
  • Administration
    • Structure and Organisation
    • Careers
    • Contact Us
    • Frequently Asked Questions (FAQ)
    • Privacy (Ombudsman Act)
    • Access to Information (Access to Public Information Act)
  • Activities
    • Legislative Initiatives
    • Recommendations to Public Authorities
    • Ombudsman's Reception-Room
    • International Co-operation
    • Monitoring Council under the Persons with Disabilities Act
    • Publications
    • Registers
      • Public Register of Complaints
      • Public Register of NPM Inspections
      • Public Register of Own-Initiative Inspections
    • Requests to the Constitutional Court, SCC & SAC
    • Campaigns
    • Protection of Whistleblowers
      • File a Complaint (Whistleblowers Protection Act)
  • National Preventive Mechanism
    • File a Complaint
    • Legal Basis
    • Annual Reports
  • Human Rights
    • International Human Rights Instruments
      • United Nations
      • European Union
      • Council of Europe
    • Right to Good Governance & Good Administration
    • Rights of People with Disabilities
    • Social Rights
    • Labor Rights
    • Pension Rights
    • Right to Education
    • Right to Health
    • Consumer Rights
    • Right to a Favourable Environment
    • Right to Property
    • Protection in Enforcement Proceedings
    • Protection from Payday Loans & Private Enforcement Agents
    • Rights of people in closed institutions
    • Women's Rights, Protection Against Discrimination & Hate Speech
  • Projects
    • Past Projects of the Ombudsman
    • Monitoring Fundamental Rights
      • Fundamental Rights Library
  • News
  • Events
Submit а complaint
If your rights have been violated, use the electronic form to file a complaint
Child complaint
If your rights as a child have been violated, click here and complete the email to the Ombudsman
  1. Home
  2. Registers
  3. Public Register of Complaints

Public Register of Complaints

Search form

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
4247 18/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply under examination
4240 18/07/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
4237 18/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
4225 17/07/2025 individual No wrongdoer no information Right to Education School education under examination
4224 17/07/2025 individual No wrongdoer no information Right to Health Care Access to Helth Care under examination
4222 17/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
4221 17/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
4220 17/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right of Access to Service under examination
4216 17/07/2025 individual No wrongdoer no information Right to Education School education under examination
4215 17/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Price increase under examination
4212 17/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
4211 17/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
4209 17/07/2025 legal entity No wrongdoer no information Consumer Rights - other closed
4207 17/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
4205 17/07/2025 individual No wrongdoer no information Consumer rights – mail delivery services closed
4204 17/07/2025 individual No wrongdoer no information Consumer rights – mail delivery services closed
4203 17/07/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
4202 17/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
4201 17/07/2025 individual Natural or legal persons subject to private law no information Consumer Rights - other closed
4200 17/07/2025 individual Other Other Other Human rights Other under examination
4197 16/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Inspections and replacement of commercial metering devices in the absence of the customer under examination
4196 16/07/2025 individual No wrongdoer no information Civil and Political Rights Other closed
4194 16/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
4192 16/07/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies closed
4190 16/07/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
4187 16/07/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
4185 16/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
4184 16/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Payment for unused services under examination
4183 16/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
4182 16/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
4180 16/07/2025 individual No wrongdoer no information Right to good administration and good governance under examination
4177 16/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
4171 16/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Transport closed
4170 16/07/2025 individual Lacal authorities and their administration no information Consumer Rights - Transport under examination
4169 16/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Payment for unused services closed
4166 15/07/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings closed
4165 15/07/2025 individual Няма въведен текст! no information Consumer Rights - Bank services closed
4164 15/07/2025 individual Natural or legal persons subject to private law no information Consumer Rights - other closed
4163 15/07/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings closed
4160 15/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other closed
4159 15/07/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Right to a fair trial closed
4158 15/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
4154 15/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
4150 15/07/2025 individual No wrongdoer no information Right to Education School education under examination
4149 15/07/2025 individual Natural or legal persons subject to private law Physical person Consumer rights – mail delivery services closed
4147 15/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
4144 15/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Right of Access to Service under examination
4143 14/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
4142 14/07/2025 individual No wrongdoer no information Consumer Rights - other Right to information closed
4140 14/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Quality and timliness of administrtaive services closed
4138 14/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
4137 14/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Access to Justice Other under examination
4136 14/07/2025 individual No wrongdoer no information Right to Health Care Quality of helth care closed
4135 14/07/2025 individual Lacal authorities and their administration Municipal administration Consumer Rights - Water supply Other closed
4131 14/07/2025 individual No wrongdoer no information Right to good administration and good governance closed
4129 14/07/2025 individual No wrongdoer no information Consumer Rights - other closed
4127 14/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right to real measurement and reporting closed
4126 14/07/2025 individual No wrongdoer no information Right to Education High Education under examination
4125 14/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
4124 14/07/2025 legal entity No wrongdoer no information Right to good administration and good governance closed
4121 14/07/2025 individual Persons entrusted with the provision of public services no information Consumer rights – mail delivery services Poor quality of the services delivered closed
4119 14/07/2025 individual No wrongdoer no information Right to good administration and good governance Access to information closed
4118 14/07/2025 individual No wrongdoer no information Right to Education High Education under examination
4115 14/07/2025 individual Other Other Civil and Political Rights Other under examination
4114 14/07/2025 individual No wrongdoer no information Consumer Rights - Electricity supply Right of Access to Service under examination
4113 13/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other under examination
4111 12/07/2025 individual No wrongdoer no information Consumer Rights - other Other under examination
4110 12/07/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance Local Self-governance closed
4109 12/07/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
4108 11/07/2025 individual Няма въведен текст! no information Consumer Rights - Fast loan companies Increase in fees closed
4106 11/07/2025 individual Natural or legal persons subject to private law no information Consumer Rights - other closed
4105 11/07/2025 individual Natural or legal persons subject to private law no information Consumer Rights - other under examination
4104 11/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
4103 11/07/2025 individual No wrongdoer no information Consumer Rights - other closed
4102 11/07/2025 individual Lacal authorities and their administration no information Right of People with Disabilities closed
4101 11/07/2025 individual No wrongdoer no information Right to Education High Education under examination
4100 11/07/2025 individual No wrongdoer no information Right to Education School education under examination
4095 11/07/2025 individual No wrongdoer information insufficient to determine the wrondoer Consumer Rights - Water supply Other closed
4094 11/07/2025 individual Natural or legal persons subject to private law no information Consumer Rights - other closed
4093 11/07/2025 individual Няма въведен текст! no information Consumer Rights – Debt collection companies under examination
4088 11/07/2025 individual No wrongdoer no information Consumer Rights - Heating supply Unilateral adjustment by companies of consumer accounts under examination
4087 11/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
4086 11/07/2025 individual No wrongdoer no information Right to Education School education under examination
4085 11/07/2025 individual No wrongdoer no information Right to good administration and good governance closed
4084 11/07/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
4083 11/07/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
4082 11/07/2025 individual Няма въведен текст! no information Consumer Rights - Bank services closed
4081 11/07/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies Other under examination
4080 10/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply closed
4079 10/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Payment for unused services under examination
4077 10/07/2025 individual State authorities and their administration no information Right of People with Disabilities Healthcare and rehabilitation under examination
4075 10/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Right to good administration and good governance closed
4071 10/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
4070 10/07/2025 legal entity Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
4069 10/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
4067 10/07/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies under examination
4065 10/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Consumer Rights - Phones and communication supply Other under examination
4064 10/07/2025 individual No wrongdoer no information Consumer Rights - Heating supply Unsolicited inclusion of services under examination
4063 10/07/2025 individual No wrongdoer no information Right to Education High Education under examination
4057 10/07/2025 individual No wrongdoer no information Right to Education High Education under examination
4056 10/07/2025 individual State authorities and their administration no information Right of People with Disabilities Socio-economic protection under examination
4055 09/07/2025 individual Natural or legal persons subject to private law no information Consumer Rights - other closed
4053 09/07/2025 individual No wrongdoer no information Right to good administration and good governance under examination
4051 09/07/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
4045 09/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights – Debt collection companies closed
4042 09/07/2025 individual Lacal authorities and their administration no information Consumer Rights - Water supply Other closed
4040 09/07/2025 individual Lacal authorities and their administration Municipal council Other Human rights Other under examination
4038 09/07/2025 individual No wrongdoer no information Right to Health Care Access to Helth Care closed
4037 09/07/2025 individual No wrongdoer no information Right to Health Care Quality of helth care closed
4035 09/07/2025 individual Persons entrusted with the provision of public services no information Right of People with Disabilities Social Services and Individual Mobility under examination
4032 09/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
4030 09/07/2025 individual No wrongdoer no information Right to Health Care Other under examination
4028 09/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Right of People with Disabilities Healthcare and rehabilitation under examination
4026 09/07/2025 legal entity Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
4024 09/07/2025 individual State authorities and their administration no information Right of People with Disabilities Healthcare and rehabilitation under examination
4023 09/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
4021 09/07/2025 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
4019 08/07/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
4017 08/07/2025 individual No wrongdoer no information Consumer Rights - other closed
4016 08/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities closed
4015 08/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Accrued penalties closed
4014 08/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply under examination
4013 08/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Other under examination
4012 08/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Unfair distribution of "common consumption" expenditure closed
4011 08/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Unfair distribution of "common consumption" expenditure closed
4010 08/07/2025 individual No wrongdoer information insufficient to determine the wrondoer Consumer Rights - Water supply Other closed
4009 08/07/2025 individual No wrongdoer no information Consumer Rights - other closed
4008 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4007 08/07/2025 individual No wrongdoer no information Right to good administration and good governance under examination
4006 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4005 08/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
4004 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4003 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4002 08/07/2025 individual No wrongdoer no information Right to Education School education under examination
4001 08/07/2025 individual No wrongdoer information insufficient to determine the wrondoer Consumer Rights - Water supply Other closed
4000 08/07/2025 individual State authorities and their administration Central bodies of the government and their administrations Right of People with Disabilities Access to Education under examination
3999 08/07/2025 individual Natural or legal persons subject to private law Legal entity Consumer Rights - other Other closed
3998 07/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to information closed
3997 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Poor quality of the services delivered closed
3994 07/07/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies Delayed payment of due compensation under examination
3993 07/07/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right of Access to Service under examination
3992 07/07/2025 individual Няма въведен текст! no information Consumer Rights – Debt collection companies under examination
3991 07/07/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
3990 07/07/2025 individual Lacal authorities and their administration Mayor of administrative region Right to good administration and good governance Quality and timliness of administrtaive services under examination
3989 07/07/2025 individual No wrongdoer no information Consumer Rights - other under examination
3986 07/07/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
3985 07/07/2025 individual State authorities and their administration no information Right of People with Disabilities Socio-economic protection under examination
3981 07/07/2025 individual Natural or legal persons subject to private law Physical person Other Human rights Other under examination
3980 07/07/2025 individual Persons entrusted with the provision of public services no information Right of People with Disabilities Healthcare and rehabilitation under examination
3979 07/07/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
OMBUDSMAN'S RECEPTION-ROOM
  • address: 22 George Washington str.,
    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
PRESS CENTER OF THE OMBUDSMAN
  • phone: (+359 2) 810 6913
  • e-mail: press@ombudsman.bg
Follow us
The web portal is created under project № BG05SFOP001-2.001-0011 "Electronic system for managing the work of the Ombudsman's administration", implemented with the financial support of the Operational Program "Good Governance", co-financed by the European Union through the European Social Fund
© 2025 Ombudsman of the Republic of Bulgaria