Public Register of Complaints

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>No/ Date	Category of the complaint/signal sender	Category of the defendant/person, against whom the file has been opened	Type of of the defendant/person, against whom the file has been opened	Affected rights	Complaint type	Complaint status
334 09/01/2026	individual	No wrongdoer	no information	Social Rights	Housing assistance	under examination
328 09/01/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services	Other	under examination
326 09/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Poor quality of the services delivered	under examination
320 09/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Increase in fees	under examination
317 09/01/2026	individual	No wrongdoer	no information	Consumer rights – mail delivery services		under examination
316 09/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Socio-economic protection	under examination
315 09/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Healthcare and rehabilitation	under examination
314 09/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
306 09/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
295 08/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Other	under examination
293 08/01/2026	individual	Lacal authorities and their administration	no information	Right of People with Disabilities	Accessibility	under examination
288 08/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Social Services and Individual Mobility	under examination
285 08/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
283 08/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Request for referral to the Constitutional Court	indicating the normative act	under examination
281 08/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
280 08/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
278 08/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Temporary	under examination
277 08/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Healthcare and rehabilitation	under examination
276 08/01/2026	individual	No wrongdoer	no information	Consumer Rights - other	Other	under examination
275 08/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Garbage collection		under examination
274 08/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer rights – mail delivery services		under examination
272 08/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
270 08/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
268 08/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
267 08/01/2026	individual	No wrongdoer	no information	Consumer rights – mail delivery services		under examination
265 08/01/2026	legal entity	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
264 08/01/2026	individual	No wrongdoer	no information	Consumer Rights - Electricity supply		under examination
263 08/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Socio-economic protection	under examination
262 08/01/2026	individual	No wrongdoer	no information	Right to Education	High Education	under examination
260 08/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
258 08/01/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
256 08/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Healthcare and rehabilitation	under examination
255 08/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
254 08/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Right of People with Disabilities	Socio-economic protection	under examination
253 08/01/2026	individual	No wrongdoer	no information	Right to protection from discrimination and hate speech	Discrimination	under examination
252 08/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Water supply	Other	under examination
251 08/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
250 08/01/2026	individual	No wrongdoer	no information	Right to protection from discrimination and hate speech	Discrimination	under examination
246 08/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
245 08/01/2026	individual	No wrongdoer	no information	Right to protection from discrimination and hate speech	Discrimination	under examination
244 08/01/2026	individual	No wrongdoer	no information	Right to Education	High Education	under examination
243 08/01/2026	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
242 08/01/2026	individual	No wrongdoer	no information	Consumer Rights - Electricity supply		under examination
241 08/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Right of People with Disabilities	Civil and Political Rights	under examination
240 08/01/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services	Other	under examination
239 08/01/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
238 08/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities		under examination
237 08/01/2026	individual	No wrongdoer	no information	Right to Health Care	Medical Expertise	under examination
236 08/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
235 08/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
234 08/01/2026	individual	No wrongdoer	no information	Right to Health Care	Access to Helth Care	under examination
233 07/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Unsolicited inclusion of services	under examination
232 07/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
230 07/01/2026	individual	State authorities and their administration	no information	Access to Justice	Protection of citizens in enforcement proceedings	under examination
229 07/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
226 07/01/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
225 07/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Socio-economic protection	under examination
224 07/01/2026	individual	Lacal authorities and their administration	no information	Access to Justice	Other	under examination
222 07/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
218 07/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
217 07/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Civil and Political Rights	under examination
216 07/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
213 07/01/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
211 07/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right to real measurement and reporting	under examination
210 07/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Unfair distribution of "common consumption" expenditure	under examination
209 07/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Civil and Political Rights	under examination
207 07/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
200 07/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
199 07/01/2026	individual	Lacal authorities and their administration	no information	Right to protection from discrimination and hate speech	Discrimination	under examination
198 07/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
196 07/01/2026	individual	Judicial system authorities and their administration	Judicial system authority	Access to Justice	Right to a fair trial	under examination
195 07/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Right to check consumption	under examination
194 07/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Socio-economic protection	under examination
193 07/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
192 06/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
191 06/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	closed
190 06/01/2026	individual	No wrongdoer	no information	Consumer Rights – Debt collection companies	Right to information	under examination
189 06/01/2026	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
188 06/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Quality and timliness of administrtaive services	under examination
186 06/01/2026	individual	No wrongdoer	no information	Consumer Rights – Debt collection companies		under examination
184 06/01/2026	individual	Other	no information	Right of People with Disabilities	Other	under examination
182 06/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Unemployment	under examination
181 06/01/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
180 06/01/2026	individual	Persons entrusted with the provision of public services	no information	Right of People with Disabilities	Accessibility	under examination
179 06/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply		closed
176 06/01/2026	individual	No wrongdoer	no information	Consumer Rights - other	Poor quality of the services delivered	closed
171 06/01/2026	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - other		under examination
170 06/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Accrued penalties	under examination
169 06/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Unsolicited inclusion of services	closed
167 06/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
157 06/01/2026	individual	Natural or legal persons subject to private law	no information	Consumer Rights - other		closed
145 06/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection	Other	under examination
139 06/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
136 06/01/2026	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
134 06/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Other	under examination
133 06/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
130 06/01/2026	individual	State authorities and their administration	no information	Access to Justice	Right to a fair trial	under examination
129 06/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Right of People with Disabilities	Healthcare and rehabilitation	under examination
123 06/01/2026	individual	No wrongdoer	no information	Right to Education	High Education	under examination
122 06/01/2026	individual	No wrongdoer	no information	Consumer rights – mail delivery services		under examination
120 05/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Right of Access to Service	under examination
119 05/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection	Poor quality of the services delivered	under examination
117 05/01/2026	individual	No wrongdoer	no information	Right to Health Care	Access to medicines and medical devices and dietary foods	under examination
109 05/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
108 05/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Civil and Political Rights	under examination
107 05/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection	Poor quality of the services delivered	closed
106 05/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Other	closed
105 05/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	closed
104 05/01/2026	individual	No wrongdoer	information insufficient to determine the wrondoer	Civil and Political Rights	Other	closed
103 05/01/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor disputes	under examination
102 05/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
101 05/01/2026	individual	Lacal authorities and their administration	Mayor	Right of People with Disabilities	Socio-economic protection	under examination
100 05/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Payment for unused services	under examination
99 05/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	closed
97 05/01/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
79 05/01/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
78 05/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Quality and timliness of administrtaive services	under examination
69 05/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
68 05/01/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor rights - others	under examination
60 05/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Civil and Political Rights	under examination
59 05/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
57 05/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection	Poor quality of the services delivered	closed
55 05/01/2026	individual	No wrongdoer	no information	Right to Health Care	Health insurance rights	under examination
53 05/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Infrastructure	under examination
50 05/01/2026	individual	No wrongdoer	information insufficient to determine the wrondoer	Consumer Rights - Water supply	Other	under examination
47 05/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
46 05/01/2026	individual	No wrongdoer	no information	Social Rights	Other	under examination
45 05/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection		under examination
44 05/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
43 05/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
41 05/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
39 05/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection	Poor quality of the services delivered	under examination
36 05/01/2026	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		under examination
34 05/01/2026	individual	Other	Other	Civil and Political Rights	Other	under examination
33 05/01/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Other	under examination
32 05/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Socio-economic protection	under examination
31 05/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
30 05/01/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
28 05/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection		under examination
27 05/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
26 05/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
25 05/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	closed
21 05/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Legality	under examination
20 05/01/2026	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		under examination
18 05/01/2026	individual	No wrongdoer	no information	Right to protection from discrimination and hate speech	Discrimination	under examination
17 05/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	closed
15 05/01/2026	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Phones and communication supply	Other	under examination
14 05/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Transport		closed
12 05/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
11 05/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination

Public Register of Complaints

OMBUDSMAN'S RECEPTION-ROOM

PRESS CENTER OF THE OMBUDSMAN

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