Public Register of Complaints

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>No/ Date	Category of the complaint/signal sender	Category of the defendant/person, against whom the file has been opened	Type of of the defendant/person, against whom the file has been opened	Affected rights	Complaint type	Complaint status
10280 30/12/2025	individual	No wrongdoer	no information	Right of People with Disabilities	Social Services and Individual Mobility	under examination
10276 30/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - other	Poor quality of the services delivered	under examination
10275 30/12/2025	individual	No wrongdoer	no information	Right of People with Disabilities	Healthcare and rehabilitation	under examination
10274 30/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - other	Other	under examination
10273 30/12/2025	individual	No wrongdoer	no information	Consumer Rights - Phones and communication supply	Right of Access to Service	under examination
10271 29/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Unsolicited inclusion of services	under examination
10269 29/12/2025	individual	No wrongdoer	no information	Consumer Rights - Electricity supply	Other	under examination
10265 29/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
10264 29/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right to real measurement and reporting	under examination
10263 29/12/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10257 29/12/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Infrastructure	under examination
10256 29/12/2025	individual	State authorities and their administration	no information	Consumer Rights - other	Unsolicited inclusion of services	under examination
10253 29/12/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Reasonable time for consideration and answer to a problem	under examination
10252 29/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10249 29/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Inspections and replacement of commercial metering devices in the absence of the customer	under examination
10247 29/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right of Access to Service	under examination
10245 29/12/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Violation of legal requirements and non-fulfillment of obligations by state authorities	under examination
10242 29/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Price increase	under examination
10241 29/12/2025	individual	Other	Other	Access to Justice	Other	under examination
10240 29/12/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Poor quality of the services delivered	under examination
10233 29/12/2025	individual	Other	Other	Access to Justice	Other	under examination
10231 29/12/2025	individual	No wrongdoer	no information	Requests for Legislative Amendements	Other	under examination
10230 29/12/2025	individual	Other	Other	Request for referral to the Constitutional Court	indicating the normative act	under examination
10229 29/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10224 29/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10222 29/12/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Violation of legal requirements and non-fulfillment of obligations by state authorities	under examination
10221 29/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10220 29/12/2025	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection	Poor quality of the services delivered	under examination
10219 29/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10215 28/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Accrued penalties	under examination
10214 28/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Poor quality of the services delivered	under examination
10213 28/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10212 27/12/2025	individual	Natural or legal persons subject to private law	Physical person	The right to a healthy and favorable environment	Noise in the living environment	under examination
10210 27/12/2025	individual	No wrongdoer	no information	Consumer Rights - Bank services	Other	under examination
10209 26/12/2025	individual	No wrongdoer	no information	Right of People with Disabilities	Socio-economic protection	under examination
10207 26/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Poor quality of the services delivered	under examination
10206 25/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Unsolicited inclusion of services	under examination
10205 24/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Poor quality of the services delivered	under examination
10204 23/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Poor quality of the services delivered	under examination
10203 23/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Right of Access to Service	under examination
10202 23/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Water supply	Right to real measurement and reporting	under examination
10200 23/12/2025	individual	No wrongdoer	no information	Right to good administration and good governance	Abuse of power	under examination
10198 23/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right to real measurement and reporting	under examination
10196 23/12/2025	individual	No wrongdoer	no information	Consumer Rights - Electricity supply	Right of Access to Service	under examination
10190 23/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10189 23/12/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10187 23/12/2025	individual	No wrongdoer	information insufficient to determine the wrondoer	Civil and Political Rights	Other	under examination
10186 23/12/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	closed
10185 23/12/2025	individual	Judicial system authorities and their administration	Judicial system authority	Access to Justice	Right to a fair trial	under examination
10182 23/12/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10180 23/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply		under examination
10179 23/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
10177 23/12/2025	individual	No wrongdoer	no information	Consumer Rights - Bank services	Other	under examination
10176 23/12/2025	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection		under examination
10175 23/12/2025	individual	No wrongdoer	information insufficient to determine the wrondoer	Civil and Political Rights	Other	under examination
10174 23/12/2025	individual	No wrongdoer	no information	Consumer Rights - Internet and TV supply	Other	under examination
10173 22/12/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Unsolicited inclusion of services	under examination
10172 22/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10171 22/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply		under examination
10169 22/12/2025	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
10168 22/12/2025	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
10167 22/12/2025	legal entity	State authorities and their administration	no information	Consumer Rights - Transport		under examination
10164 22/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10163 22/12/2025	individual	No wrongdoer	information insufficient to determine the wrondoer	Access to Justice	Other	under examination
10159 22/12/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
10157 22/12/2025	individual	No wrongdoer	no information	Consumer Rights - Electricity supply		under examination
10155 22/12/2025	individual	Lacal authorities and their administration	Mayor	Consumer Rights - Garbage collection	Payment for unused services	under examination
10153 22/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10152 22/12/2025	individual	Other	Other	Request for referral to the Constitutional Court	indicating the normative act	under examination
10151 22/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right to real measurement and reporting	under examination
10148 22/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Right to good administration and good governance		under examination
10147 22/12/2025	individual	No wrongdoer	no information	Consumer Rights - other		under examination
10146 22/12/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
10145 22/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
10144 22/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Other	under examination
10142 22/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Other	under examination
10141 22/12/2025	individual	Lacal authorities and their administration	Municipal council	Right to good administration and good governance		under examination
10140 22/12/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor rights - others	under examination
10139 22/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10136 22/12/2025	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
10135 22/12/2025	individual	No wrongdoer	no information	Consumer Rights - Transport		under examination
10134 22/12/2025	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection		under examination
10133 22/12/2025	individual	No wrongdoer	no information	Consumer Rights - other		under examination
10132 22/12/2025	individual	No wrongdoer	no information	Consumer Rights - Transport		under examination
10128 22/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Other	under examination
10127 22/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Unfair distribution of "common consumption" expenditure	under examination
10126 22/12/2025	individual	No wrongdoer	no information	Right to Health Care	Access to information	under examination
10125 22/12/2025	individual	No wrongdoer	no information	Right to Health Care	Medical Expertise	under examination
10122 21/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
10120 21/12/2025	individual	Lacal authorities and their administration	Region administration	The right to a healthy and favorable environment	Conservation of woody vegetation	under examination
10119 20/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply		under examination
10118 20/12/2025	individual	Няма въведен текст!	no information	Consumer Rights - Fast loan companies		under examination
10117 20/12/2025	individual	Natural or legal persons subject to private law	Physical person	Other Human rights	Other	under examination
10116 20/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply		under examination
10115 19/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Other	under examination
10112 19/12/2025	individual	Judicial system authorities and their administration	Judicial system authority	Access to Justice	Delayed court proceedings	under examination
10109 19/12/2025	individual	No wrongdoer	no information	Consumer Rights - Insurance Companies	Right to pay for a service actually used	under examination
10106 19/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10105 19/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10102 19/12/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
10100 19/12/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor disputes	under examination
10099 19/12/2025	individual	No wrongdoer	no information	Right of People with Disabilities	Socio-economic protection	under examination
10097 19/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10096 19/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10092 19/12/2025	individual	Other	Other	Request for referral to the Constitutional Court	Other	under examination
10091 19/12/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	closed
10090 19/12/2025	individual	Other	Other	Request for referral to the Constitutional Court	Other	under examination
10089 19/12/2025	individual	No wrongdoer	no information	Right to Health Care	Health insurance rights	under examination
10087 19/12/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10086 19/12/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10085 19/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
10083 19/12/2025	individual	Natural or legal persons subject to private law	no information	Consumer Rights - Insurance Companies		under examination
10082 19/12/2025	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		under examination
10081 19/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Bank services		under examination
10079 19/12/2025	individual	No wrongdoer	no information	Right of People with Disabilities	Civil and Political Rights	under examination
10078 19/12/2025	individual	Lacal authorities and their administration	no information	Consumer Rights - Transport		under examination
10076 19/12/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10074 19/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
10073 19/12/2025	individual	No wrongdoer	no information	Right of People with Disabilities	Civil and Political Rights	under examination
10072 19/12/2025	individual	No wrongdoer	no information	Consumer Rights - other		closed
10071 19/12/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Maternity	under examination
10069 19/12/2025	individual	No wrongdoer	information insufficient to determine the wrondoer	Civil and Political Rights	Other	under examination
10068 19/12/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor disputes	under examination
10067 19/12/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	closed
10066 19/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	under examination
10065 19/12/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10062 19/12/2025	individual	State authorities and their administration	no information	Right to good administration and good governance		under examination
10060 19/12/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
10059 19/12/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
10058 19/12/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Socio-economic protection	under examination
10056 19/12/2025	individual	No wrongdoer	no information	Right to protection from discrimination and hate speech	Discrimination	under examination
10042 18/12/2025	individual	No wrongdoer	no information	Consumer Rights – Debt collection companies		under examination
10040 18/12/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10039 18/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply		under examination
10036 18/12/2025	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		under examination
10034 18/12/2025	individual	Lacal authorities and their administration	Municipal administration	The right to a healthy and favorable environment	Stray animals and domestic dogs	under examination
10033 18/12/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10031 18/12/2025	individual	No wrongdoer	no information	Consumer Rights - other		under examination
10029 18/12/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10028 18/12/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	closed
10027 18/12/2025	individual	No wrongdoer	no information	Consumer Rights - Insurance Companies		under examination
10026 18/12/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
10025 18/12/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	closed
10024 18/12/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	closed
10023 18/12/2025	individual	Other	Other	Access to Justice	Right to a fair trial	under examination
10022 18/12/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	closed
10021 18/12/2025	individual	No wrongdoer	information insufficient to determine the wrondoer	Access to Justice	Other	under examination
10020 18/12/2025	individual	Other	Other	Civil and Political Rights	Other	under examination
10017 18/12/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Right to good administration and good governance		under examination
10016 18/12/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Water supply	Right of Access to Service	closed

Public Register of Complaints

OMBUDSMAN'S RECEPTION-ROOM

PRESS CENTER OF THE OMBUDSMAN

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