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Public Register of Complaints

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
786 16/01/2026 individual State authorities and their administration Central bodies of the government and their administrations Requests for Legislative Amendements Other under examination
777 16/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right of Access to Service under examination
776 16/01/2026 individual Няма въведен текст! no information Consumer Rights - Fast loan companies under examination
775 16/01/2026 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
774 16/01/2026 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
771 16/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Legality under examination
763 16/01/2026 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
761 16/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Unfair distribution of "common consumption" expenditure under examination
759 16/01/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
758 16/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Infrastructure under examination
755 16/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
754 16/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
753 15/01/2026 legal entity No wrongdoer no information Consumer Rights - other under examination
752 15/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
747 15/01/2026 individual No wrongdoer no information Consumer rights – mail delivery services under examination
746 15/01/2026 individual No wrongdoer no information Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities under examination
744 15/01/2026 individual Natural or legal persons subject to private law no information Consumer Rights - other under examination
741 15/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
739 15/01/2026 individual Няма въведен текст! no information Consumer Rights - Bank services Right to pay for a service actually used under examination
734 15/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
732 15/01/2026 individual No wrongdoer no information Consumer Rights - other under examination
730 15/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
729 15/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Payment for unused services under examination
728 15/01/2026 individual Lacal authorities and their administration no information Consumer Rights - Garbage collection under examination
725 15/01/2026 individual No wrongdoer no information Right to good administration and good governance Reasonable time for consideration and answer to a problem under examination
724 15/01/2026 individual No wrongdoer no information Right to Education School education under examination
723 15/01/2026 individual No wrongdoer no information Right to Education School education under examination
722 15/01/2026 individual No wrongdoer no information Other Human rights Other closed
721 15/01/2026 individual No wrongdoer no information Right to Education School education under examination
720 15/01/2026 individual No wrongdoer no information Right to Education School education under examination
719 15/01/2026 individual No wrongdoer no information Right to Education School education under examination
718 15/01/2026 individual No wrongdoer no information Right to Education School education under examination
717 15/01/2026 individual No wrongdoer no information Consumer Rights - Water supply under examination
716 15/01/2026 individual Natural or legal persons subject to private law Physical person Right to good administration and good governance under examination
714 15/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
713 15/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
712 15/01/2026 individual No wrongdoer no information Right of People with Disabilities Social Services and Individual Mobility under examination
711 15/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
710 15/01/2026 individual No wrongdoer no information Social Rights Housing assistance under examination
708 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
705 14/01/2026 individual No wrongdoer no information Consumer Rights - Water supply Other under examination
704 14/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
703 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
702 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
701 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
700 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
699 14/01/2026 individual No wrongdoer no information Consumer Rights - other closed
698 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
697 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
696 14/01/2026 individual Natural or legal persons subject to private law Physical person Right to good administration and good governance under examination
695 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
694 14/01/2026 individual No wrongdoer no information Consumer Rights - Bank services Няма въведен текст! under examination
693 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Payment for unused services under examination
689 14/01/2026 individual No wrongdoer no information Consumer Rights - Water supply Poor quality of the services delivered closed
688 14/01/2026 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
687 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Unfair distribution of "common consumption" expenditure under examination
684 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
683 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
682 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
681 14/01/2026 individual No wrongdoer no information Consumer Rights - other Delayed payment of due compensation closed
680 14/01/2026 individual No wrongdoer no information Consumer Rights - other Delayed payment of due compensation under examination
679 14/01/2026 individual Natural or legal persons subject to private law Physical person Consumer Rights - Water supply Right of Access to Service under examination
678 14/01/2026 individual No wrongdoer no information Right of People with Disabilities Socio-economic protection under examination
675 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
674 14/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Access to information closed
673 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
672 14/01/2026 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
671 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
670 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
669 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
667 14/01/2026 individual No wrongdoer no information Consumer Rights - Water supply Poor quality of the services delivered closed
666 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right to real measurement and reporting under examination
665 14/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Payment for unused services closed
664 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
663 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
662 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
661 14/01/2026 individual No wrongdoer no information Consumer Rights - Water supply Poor quality of the services delivered closed
659 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
658 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
657 14/01/2026 individual No wrongdoer no information Right of People with Disabilities Healthcare and rehabilitation closed
656 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
655 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
653 14/01/2026 individual No wrongdoer no information Consumer Rights - other Other under examination
652 14/01/2026 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
651 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
649 14/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
648 14/01/2026 individual Lacal authorities and their administration Municipal administration Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities closed
647 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right to real measurement and reporting under examination
646 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
645 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
642 14/01/2026 individual No wrongdoer no information Consumer Rights - Bank services under examination
640 14/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
639 14/01/2026 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
638 14/01/2026 individual No wrongdoer no information Consumer Rights - other under examination
637 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
636 14/01/2026 individual No wrongdoer no information Consumer Rights - other under examination
635 14/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Payment for unused services closed
634 14/01/2026 individual No wrongdoer no information Consumer Rights - Water supply Right of Access to Service under examination
633 14/01/2026 individual State authorities and their administration Central bodies of the government and their administrations Consumer Rights - Phones and communication supply Other under examination
632 14/01/2026 individual No wrongdoer no information Social Rights - labor rights and employment Other under examination
631 14/01/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Right of People with Disabilities Civil and Political Rights under examination
630 14/01/2026 individual State authorities and their administration Central bodies of the government and their administrations Right to good administration and good governance under examination
629 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
627 14/01/2026 individual No wrongdoer no information Right to Health Care Access to information under examination
623 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
622 14/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities closed
621 14/01/2026 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
620 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Other under examination
617 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
616 14/01/2026 individual No wrongdoer no information Right of People with Disabilities Civil and Political Rights under examination
615 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
612 14/01/2026 individual No wrongdoer no information Social Rights - labor rights and employment Labor rights - others under examination
611 14/01/2026 individual No wrongdoer no information Social Rights - labor rights and employment Labor disputes under examination
607 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Garbage collection Poor quality of the services delivered closed
604 14/01/2026 individual No wrongdoer no information Consumer Rights - Transport under examination
603 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply closed
601 14/01/2026 individual No wrongdoer no information Access to Justice Other closed
600 14/01/2026 individual No wrongdoer no information Consumer Rights - Insurance Companies under examination
599 14/01/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
597 14/01/2026 individual Natural or legal persons subject to private law Physical person The right to a healthy and favorable environment Stray animals and domestic dogs under examination
593 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
592 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
591 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
590 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
589 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
587 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
586 14/01/2026 individual No wrongdoer no information Civil and Political Rights Other closed
585 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
583 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
582 14/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Local Self-governance closed
579 13/01/2026 individual State authorities and their administration Central bodies of the government and their administrations Right to good administration and good governance under examination
578 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
577 13/01/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
576 13/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other closed
575 13/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other closed
574 13/01/2026 individual No wrongdoer no information Right to good administration and good governance Reasonable time for consideration and answer to a problem closed
573 13/01/2026 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
572 13/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
571 13/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
570 13/01/2026 individual Lacal authorities and their administration Mayor Consumer Rights - Garbage collection under examination
569 13/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
568 13/01/2026 individual No wrongdoer no information Consumer Rights - other under examination
566 13/01/2026 individual No wrongdoer no information Consumer Rights - other under examination
565 13/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
563 13/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
561 13/01/2026 individual No wrongdoer no information Right of People with Disabilities Socio-economic protection under examination
560 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Other closed
559 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Other closed
558 13/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Unemployment closed
557 13/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services closed
OMBUDSMAN'S RECEPTION-ROOM
  • address: 22 George Washington str.,
    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
PRESS CENTER OF THE OMBUDSMAN
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