Main version of the site
- A A +
Български
Submit а complaint
If your rights have been violated, use the electronic form to file a complaint
Child complaint
If your rights as a child have been violated, click here and complete the email to the Ombudsman

Public Register of Complaints

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
10091 19/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
10086 19/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
10085 19/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
10083 19/12/2025 individual Natural or legal persons subject to private law no information Consumer Rights - Insurance Companies under examination
10082 19/12/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
10081 19/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Bank services under examination
10078 19/12/2025 individual Lacal authorities and their administration no information Consumer Rights - Transport under examination
10076 19/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
10074 19/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
10072 19/12/2025 individual No wrongdoer no information Consumer Rights - other under examination
10067 19/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
10066 19/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other under examination
10065 19/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
10042 18/12/2025 individual No wrongdoer no information Consumer Rights – Debt collection companies under examination
10028 18/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
10026 18/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
10025 18/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
10024 18/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
10022 18/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
10016 18/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply under examination
10013 18/12/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
10004 18/12/2025 legal entity No wrongdoer no information Right to Health Care Access to Helth Care under examination
10003 17/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Other under examination
10002 17/12/2025 individual No wrongdoer no information Consumer Rights - other under examination
10000 17/12/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
9999 17/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
9991 17/12/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9988 17/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to information under examination
9987 17/12/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
9985 17/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Other under examination
9984 17/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9981 17/12/2025 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
9980 17/12/2025 individual No wrongdoer no information Right to Education High Education under examination
9978 17/12/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
9975 17/12/2025 individual No wrongdoer no information Right to Health Care Other under examination
9974 17/12/2025 individual Persons entrusted with the provision of public services no information Consumer rights – mail delivery services under examination
9973 17/12/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9970 17/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
9969 17/12/2025 individual No wrongdoer no information Right to protection from discrimination and hate speech Discrimination under examination
9967 17/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other under examination
9966 17/12/2025 individual Persons entrusted with the provision of public services no information Consumer rights – mail delivery services under examination
9965 17/12/2025 individual No wrongdoer no information Consumer Rights - Water supply under examination
9963 17/12/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9962 17/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
9960 17/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9959 17/12/2025 individual Lacal authorities and their administration Municipal administration Right to good administration and good governance under examination
9958 17/12/2025 individual No wrongdoer no information Social Rights Housing assistance under examination
9957 17/12/2025 individual No wrongdoer no information Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities under examination
9955 17/12/2025 individual No wrongdoer information insufficient to determine the wrondoer Civil and Political Rights Other under examination
9952 16/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
9951 16/12/2025 individual State authorities and their administration Territorial bodies of the government and their administrations Consumer rights – mail delivery services under examination
9950 16/12/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
9948 16/12/2025 individual No wrongdoer no information Consumer Rights - other under examination
9947 16/12/2025 individual No wrongdoer no information Right to Education School education under examination
9946 16/12/2025 individual Lacal authorities and their administration Mayor of administrative region Right to good administration and good governance under examination
9945 16/12/2025 individual Lacal authorities and their administration Mayor of administrative region Right to good administration and good governance under examination
9941 16/12/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Right to a fair trial under examination
9940 16/12/2025 individual State authorities and their administration no information Right of People with Disabilities Socio-economic protection under examination
9939 16/12/2025 individual No wrongdoer information insufficient to determine the wrondoer Civil and Political Rights Other under examination
9937 16/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9936 16/12/2025 individual No wrongdoer no information Right of People with Disabilities Socio-economic protection under examination
9935 16/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply Other closed
9934 16/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9933 16/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - other Other under examination
9932 16/12/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9926 16/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9925 16/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Accrued penalties under examination
9924 16/12/2025 legal entity State authorities and their administration no information Right to good administration and good governance under examination
9923 16/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
9922 16/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9921 16/12/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9918 16/12/2025 individual No wrongdoer no information Right to good administration and good governance closed
9917 16/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services closed
9915 16/12/2025 individual Other Other Requests for Legislative Amendements indicating the normative act under examination
9914 16/12/2025 individual Other Other Requests for Legislative Amendements indicating the normative act under examination
9913 16/12/2025 individual Natural or legal persons subject to private law no information Consumer Rights - other under examination
9909 16/12/2025 individual No wrongdoer no information Right to Education School education under examination
9908 16/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9907 16/12/2025 individual No wrongdoer no information Right to Education School education under examination
9906 16/12/2025 individual Lacal authorities and their administration no information Consumer Rights - Garbage collection Other under examination
9905 16/12/2025 legal entity No wrongdoer information insufficient to determine the wrondoer Civil and Political Rights Right to participate closed
9904 16/12/2025 individual No wrongdoer no information Right to Health Care Access to information under examination
9903 16/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9902 16/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other under examination
9901 15/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Other under examination
9898 15/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right of Access to Service under examination
9896 15/12/2025 individual Lacal authorities and their administration Mayor Consumer Rights - Garbage collection under examination
9895 15/12/2025 individual Lacal authorities and their administration Mayor Consumer Rights - Garbage collection under examination
9894 15/12/2025 individual No wrongdoer no information Social Rights Social Protection under examination
9892 15/12/2025 individual No wrongdoer no information Right to Health Care Access to Helth Care under examination
9891 15/12/2025 individual No wrongdoer no information Right to Education High Education under examination
9890 15/12/2025 individual No wrongdoer no information Consumer rights – mail delivery services under examination
9886 15/12/2025 individual No wrongdoer no information Right to Education School education under examination
9885 15/12/2025 individual No wrongdoer no information Consumer Rights - other closed
9884 15/12/2025 individual No wrongdoer no information Right to Education High Education under examination
9880 15/12/2025 individual No wrongdoer no information Social Rights Housing assistance under examination
9879 15/12/2025 individual No wrongdoer no information Consumer Rights - other under examination
9878 15/12/2025 individual No wrongdoer information insufficient to determine the wrondoer Request for referral to the Constitutional Court Other closed
9876 15/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9875 15/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
9874 15/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Poor quality of the services delivered closed
9873 15/12/2025 individual Няма въведен текст! no information Consumer Rights - Bank services closed
9872 15/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Payment for unused services under examination
9870 15/12/2025 individual No wrongdoer no information Right to Health Care Access to Helth Care under examination
9869 15/12/2025 individual No wrongdoer no information Consumer Rights - Bank services closed
9868 15/12/2025 individual No wrongdoer information insufficient to determine the wrondoer Access to Justice Other under examination
9867 15/12/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
9864 15/12/2025 individual No wrongdoer no information Right to Education School education under examination
9863 15/12/2025 individual No wrongdoer no information Right to Education School education under examination
9860 15/12/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
9858 15/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9857 15/12/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies under examination
9856 15/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9855 15/12/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
9854 15/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting closed
9853 15/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply closed
9852 15/12/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
9851 15/12/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9850 15/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9849 15/12/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
9848 15/12/2025 individual No wrongdoer no information Right to Health Care Access to Helth Care under examination
9845 15/12/2025 individual Other Other Requests for Legislative Amendements Other under examination
9843 15/12/2025 individual No wrongdoer no information Consumer Rights - other under examination
9842 14/12/2025 individual No wrongdoer no information Right to protection from discrimination and hate speech Discrimination under examination
9841 14/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9840 14/12/2025 individual No wrongdoer no information Right to Education School education under examination
9839 12/12/2025 individual State authorities and their administration no information Right of People with Disabilities Civil and Political Rights under examination
9838 12/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right of Access to Service under examination
9837 12/12/2025 individual No wrongdoer no information Consumer Rights - Bank services under examination
9836 12/12/2025 individual No wrongdoer no information Consumer Rights - other under examination
9834 12/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9833 12/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply closed
9831 12/12/2025 individual No wrongdoer no information Consumer Rights - other under examination
9829 12/12/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
9828 12/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9827 12/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9826 12/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
9825 12/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Accrued penalties closed
9824 12/12/2025 individual Lacal authorities and their administration no information Civil and Political Rights Right to participate under examination
9823 12/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9821 12/12/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
9820 12/12/2025 individual Lacal authorities and their administration no information Civil and Political Rights Other under examination
9819 12/12/2025 individual No wrongdoer no information Right to Education High Education under examination
9818 12/12/2025 individual State authorities and their administration Territorial bodies of the government and their administrations Right of People with Disabilities Other under examination
9816 12/12/2025 individual No wrongdoer no information Right of People with Disabilities Accessibility under examination
9815 12/12/2025 individual No wrongdoer no information Social Rights - labor rights and employment Remuneration and benefits under examination
9813 12/12/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies closed
9812 12/12/2025 individual No wrongdoer no information Right of People with Disabilities Healthcare and rehabilitation under examination
9811 12/12/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
9810 12/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other closed
OMBUDSMAN'S RECEPTION-ROOM
  • address: 22 George Washington str.,
    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
PRESS CENTER OF THE OMBUDSMAN
Follow us
The web portal is created under project № BG05SFOP001-2.001-0011 "Electronic system for managing the work of the Ombudsman's administration", implemented with the financial support of the Operational Program "Good Governance", co-financed by the European Union through the European Social Fund
© 2025 Ombudsman of the Republic of Bulgaria