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Public Register of Complaints

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
9829 12/12/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
9828 12/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9827 12/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
9826 12/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
9825 12/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply under examination
9823 12/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9821 12/12/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
9820 12/12/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9819 12/12/2025 individual No wrongdoer no information Right to Education High Education under examination
9818 12/12/2025 individual State authorities and their administration Territorial bodies of the government and their administrations Right of People with Disabilities Other under examination
9816 12/12/2025 individual No wrongdoer no information Right of People with Disabilities Accessibility under examination
9815 12/12/2025 individual No wrongdoer no information Social Rights - labor rights and employment Remuneration and benefits under examination
9813 12/12/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
9812 12/12/2025 individual No wrongdoer no information Right of People with Disabilities Healthcare and rehabilitation under examination
9811 12/12/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
9810 12/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
9809 12/12/2025 individual No wrongdoer no information Right of People with Disabilities Other under examination
9808 12/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer rights – mail delivery services Right of Access to Service under examination
9807 12/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Right of Access to Service under examination
9804 12/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
9803 11/12/2025 individual No wrongdoer no information Right of People with Disabilities Healthcare and rehabilitation under examination
9802 11/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9799 11/12/2025 individual No wrongdoer no information Consumer Rights - other under examination
9798 11/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9797 11/12/2025 individual No wrongdoer no information Right to Education School education under examination
9794 11/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
9793 11/12/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9792 11/12/2025 individual No wrongdoer no information Right of People with Disabilities Socio-economic protection under examination
9791 11/12/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9789 11/12/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9788 11/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9786 11/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Other under examination
9785 11/12/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies Other closed
9784 11/12/2025 individual No wrongdoer no information Consumer Rights - Bank services under examination
9783 11/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9782 11/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Right to information under examination
9781 11/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Payment for unused services under examination
9780 11/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Poor quality of the services delivered under examination
9777 11/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9776 11/12/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
9774 11/12/2025 individual No wrongdoer no information Right to Health Care Health insurance rights under examination
9773 11/12/2025 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
9772 11/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Electricity supply under examination
9771 11/12/2025 individual No wrongdoer no information Right to Education School education under examination
9769 11/12/2025 individual No wrongdoer no information Right to protection from discrimination and hate speech Discrimination under examination
9767 11/12/2025 individual Lacal authorities and their administration no information Right to good administration and good governance closed
9766 11/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Other under examination
9765 10/12/2025 individual No wrongdoer no information Right to Health Care Access to information under examination
9763 10/12/2025 individual Lacal authorities and their administration no information Consumer Rights - Garbage collection Right of Access to Service under examination
9762 10/12/2025 individual State authorities and their administration no information Right of People with Disabilities Socio-economic protection under examination
9761 10/12/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9760 10/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
9759 10/12/2025 individual Няма въведен текст! no information Consumer Rights - Bank services closed
9758 10/12/2025 individual No wrongdoer no information Right to Education School education under examination
9756 10/12/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings closed
9755 10/12/2025 individual No wrongdoer no information Right to Health Care Other under examination
9752 10/12/2025 individual State authorities and their administration no information Right of People with Disabilities Healthcare and rehabilitation under examination
9751 10/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
9749 10/12/2025 individual No wrongdoer no information Consumer Rights - Bank services Delayed payment of due compensation closed
9746 10/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9745 10/12/2025 individual No wrongdoer no information Consumer Rights - Garbage collection under examination
9744 10/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Accrued penalties under examination
9743 10/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9742 10/12/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Right to a fair trial under examination
9741 10/12/2025 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
9740 10/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
9738 10/12/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
9737 10/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer rights – mail delivery services closed
9736 10/12/2025 individual No wrongdoer no information Social Rights - labor rights and employment Labor disputes under examination
9735 10/12/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
9733 10/12/2025 individual No wrongdoer no information Right to good administration and good governance Infrastructure closed
9732 10/12/2025 legal entity No wrongdoer no information Consumer Rights - other under examination
9731 10/12/2025 individual State authorities and their administration Central bodies of the government and their administrations Right to good administration and good governance under examination
9730 10/12/2025 individual Natural or legal persons subject to private law Physical person Consumer Rights - Bank services closed
9729 10/12/2025 individual Lacal authorities and their administration no information Consumer Rights - Transport under examination
9728 10/12/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies closed
9726 10/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
9725 10/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9724 10/12/2025 individual No wrongdoer no information Consumer Rights - Garbage collection under examination
9722 10/12/2025 individual No wrongdoer no information Social Rights - labor rights and employment Right of access to employment under examination
9720 10/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Insurance Companies under examination
9719 10/12/2025 individual No wrongdoer no information Social Rights - labor rights and employment Other under examination
9718 10/12/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
9717 10/12/2025 legal entity No wrongdoer no information Consumer Rights - Bank services Other closed
9716 09/12/2025 individual State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings under examination
9715 09/12/2025 individual State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings under examination
9714 09/12/2025 individual State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings under examination
9713 09/12/2025 individual No wrongdoer no information Right to Health Care Access to Helth Care under examination
9712 09/12/2025 individual No wrongdoer no information Right to good administration and good governance Quality and timliness of administrtaive services under examination
9711 09/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9710 09/12/2025 individual Lacal authorities and their administration Mayor of administrative region Right to good administration and good governance under examination
9709 09/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other under examination
9707 09/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
9706 09/12/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9705 09/12/2025 individual No wrongdoer no information Social Rights - labor rights and employment Remuneration and benefits under examination
9703 09/12/2025 individual No wrongdoer no information Consumer Rights - other under examination
9701 09/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Unemployment under examination
9699 09/12/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Legality closed
9698 09/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Unemployment under examination
9694 09/12/2025 individual No wrongdoer no information Consumer Rights - Bank services under examination
9693 09/12/2025 individual No wrongdoer no information Consumer Rights - other closed
9692 09/12/2025 individual No wrongdoer no information Consumer Rights - Bank services under examination
9690 09/12/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Right to a fair trial under examination
9689 09/12/2025 individual State authorities and their administration no information Access to Justice Other closed
9688 09/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9685 09/12/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies Other closed
9684 09/12/2025 individual No wrongdoer no information Consumer Rights - other Other under examination
9683 09/12/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9681 09/12/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services under examination
9679 09/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9678 09/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9677 09/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9676 09/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9675 09/12/2025 individual No wrongdoer no information Consumer Rights - Bank services under examination
9670 09/12/2025 individual No wrongdoer no information Right to Health Care Access to information under examination
9668 08/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9667 08/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Garbage collection Other under examination
9665 08/12/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9663 08/12/2025 legal entity No wrongdoer no information Other Human rights Other under examination
9662 08/12/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
9660 08/12/2025 individual No wrongdoer no information Right to Health Care Access to information under examination
9657 08/12/2025 individual Persons entrusted with the provision of public services no information Access to Justice Other under examination
9655 08/12/2025 individual Other Other Access to Justice Other under examination
9653 08/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to information under examination
9650 08/12/2025 individual No wrongdoer no information Social Rights Housing assistance closed
9646 08/12/2025 individual No wrongdoer no information Right to Education School education under examination
9645 08/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9644 08/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9643 08/12/2025 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
9641 08/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9639 08/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9636 08/12/2025 legal entity No wrongdoer no information Social Rights - labor rights and employment Other under examination
9634 08/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9633 08/12/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9632 08/12/2025 individual No wrongdoer no information Social Rights Social Services closed
9631 08/12/2025 individual No wrongdoer no information Right to Health Care Access to information under examination
9630 08/12/2025 individual No wrongdoer no information Right to Health Care Other under examination
9629 08/12/2025 individual No wrongdoer no information Right to Education School education under examination
9628 08/12/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
9627 08/12/2025 individual Other Other Request for referral to the Constitutional Court indicating the normative act under examination
9626 08/12/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9625 08/12/2025 legal entity No wrongdoer no information Social Rights - labor rights and employment Other under examination
9624 08/12/2025 individual No wrongdoer no information Consumer Rights - Bank services closed
9623 08/12/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Transport closed
9622 08/12/2025 individual No wrongdoer no information Right to Education School education under examination
9617 07/12/2025 individual No wrongdoer no information Consumer Rights - other closed
9616 07/12/2025 individual Lacal authorities and their administration no information Consumer Rights - Garbage collection under examination
9615 07/12/2025 individual Natural or legal persons subject to private law Physical person Right to good administration and good governance closed
9614 07/12/2025 individual Няма въведен текст! no information Consumer Rights - Bank services closed
9613 07/12/2025 individual Няма въведен текст! no information Consumer Rights - Bank services closed
OMBUDSMAN'S RECEPTION-ROOM
  • address: 22 George Washington str.,
    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
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