Main version of the site
- A A +
Български
Submit а complaint
If your rights have been violated, use the electronic form to file a complaint
Child complaint
If your rights as a child have been violated, click here and complete the email to the Ombudsman

Public Register of Complaints

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
9067 21/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply under examination
9060 21/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9056 21/11/2025 individual Natural or legal persons subject to private law Physical person Other Human rights Other under examination
9052 20/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9051 20/11/2025 individual No wrongdoer no information Right to good administration and good governance Access to information under examination
9048 20/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other under examination
9047 20/11/2025 individual Lacal authorities and their administration no information Consumer Rights - Transport under examination
9046 20/11/2025 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
9045 20/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9042 20/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
9040 20/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9031 20/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9030 20/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9028 20/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9025 20/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9024 20/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9023 20/11/2025 individual No wrongdoer no information Social Rights Social Services under examination
9016 20/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9015 20/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9013 20/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9012 20/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9011 20/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9008 20/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
9005 19/11/2025 individual Other Other Other Human rights Other under examination
8999 19/11/2025 individual Other Other Request for referral to the Constitutional Court indicating the normative act under examination
8997 19/11/2025 individual No wrongdoer no information Social Rights Social Protection under examination
8996 19/11/2025 individual State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings under examination
8994 19/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services under examination
8993 19/11/2025 individual Other Other Other Human rights Other under examination
8992 19/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
8991 19/11/2025 individual No wrongdoer no information Consumer Rights - Bank services under examination
8990 19/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
8988 19/11/2025 individual Lacal authorities and their administration Municipal administration Right to good administration and good governance under examination
8985 19/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Other under examination
8982 19/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8981 19/11/2025 individual No wrongdoer no information Right to Education High Education under examination
8980 19/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
8979 19/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Payment for unused services under examination
8977 19/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
8975 19/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
8974 19/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Payment for unused services under examination
8973 19/11/2025 individual Lacal authorities and their administration Mayor Right to good administration and good governance under examination
8972 19/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8971 19/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
8970 19/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
8969 19/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
8968 19/11/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
8967 19/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
8965 19/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
8964 19/11/2025 individual No wrongdoer no information Social Rights Social Services under examination
8961 19/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
8960 19/11/2025 individual No wrongdoer no information Social Rights Social Services under examination
8959 19/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8956 19/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance closed
8955 19/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance Local Self-governance under examination
8953 18/11/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
8952 18/11/2025 individual State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings closed
8951 18/11/2025 individual State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings closed
8950 18/11/2025 individual State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings closed
8949 18/11/2025 legal entity State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings under examination
8948 18/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Unilateral adjustment by companies of consumer accounts under examination
8947 18/11/2025 individual Lacal authorities and their administration Mayor of administrative region Consumer Rights - Garbage collection under examination
8945 18/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
8943 18/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8941 18/11/2025 legal entity No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
8939 18/11/2025 individual State authorities and their administration no information Consumer Rights - other under examination
8938 18/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8937 18/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
8936 18/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
8935 18/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
8934 18/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
8933 18/11/2025 individual No wrongdoer no information Consumer Rights - other under examination
8929 18/11/2025 individual Няма въведен текст! no information Consumer Rights – Debt collection companies under examination
8928 18/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Gaz supply Right to real measurement and reporting under examination
8927 18/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right to real measurement and reporting under examination
8925 18/11/2025 individual State authorities and their administration no information Right to good administration and good governance Abuse of power under examination
8924 18/11/2025 individual No wrongdoer no information Right to Health Care Access to information under examination
8923 18/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
8920 18/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
8919 18/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
8917 18/11/2025 individual No wrongdoer information insufficient to determine the wrondoer Civil and Political Rights Other under examination
8915 18/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8912 18/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Gaz supply Right to real measurement and reporting closed
8910 18/11/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
8909 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to information under examination
8907 17/11/2025 individual Lacal authorities and their administration Mayor The right to a healthy and favorable environment Noise in the living environment under examination
8904 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Poor quality of the services delivered under examination
8903 17/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Accrued penalties under examination
8902 17/11/2025 individual No wrongdoer no information Consumer Rights - Bank services closed
8901 17/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
8900 17/11/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
8898 17/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
8895 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
8892 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right of Access to Service under examination
8891 17/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
8890 17/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Unsolicited inclusion of services under examination
8889 17/11/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
8887 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
8886 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
8885 17/11/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies Other under examination
8882 17/11/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
8881 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8880 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8879 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8878 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8877 17/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
8875 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other closed
8874 17/11/2025 individual Other Other Other Human rights Other under examination
8871 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8869 17/11/2025 individual No wrongdoer no information Consumer Rights - other under examination
8868 17/11/2025 individual State authorities and their administration Central bodies of the government and their administrations Civil and Political Rights Other under examination
8867 17/11/2025 individual Other Other Requests for Legislative Amendements indicating the normative act under examination
8866 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8864 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8863 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8862 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8861 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
8860 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8859 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
8856 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8855 17/11/2025 individual No wrongdoer no information Consumer Rights - other under examination
8854 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8853 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8852 17/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
8851 17/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
8850 17/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
8848 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8846 17/11/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Other closed
8845 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8844 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8843 17/11/2025 individual No wrongdoer information insufficient to determine the wrondoer Civil and Political Rights Other under examination
8842 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8841 17/11/2025 individual No wrongdoer no information Consumer Rights - Bank services closed
8838 17/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
8835 17/11/2025 individual Natural or legal persons subject to private law Legal entity Other Human rights Other under examination
8834 17/11/2025 individual No wrongdoer no information Consumer Rights - other under examination
8833 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
8832 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8831 17/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
8830 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8829 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right to real measurement and reporting closed
8828 17/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
8826 17/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other under examination
8825 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8824 17/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8823 16/11/2025 individual No wrongdoer no information Right to Education School education under examination
8822 16/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8821 16/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
8820 16/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
8819 16/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
OMBUDSMAN'S RECEPTION-ROOM
  • address: 22 George Washington str.,
    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
PRESS CENTER OF THE OMBUDSMAN
Follow us
The web portal is created under project № BG05SFOP001-2.001-0011 "Electronic system for managing the work of the Ombudsman's administration", implemented with the financial support of the Operational Program "Good Governance", co-financed by the European Union through the European Social Fund
© 2025 Ombudsman of the Republic of Bulgaria