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Public Register of Complaints

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
689 14/01/2026 individual No wrongdoer no information Consumer Rights - Water supply Poor quality of the services delivered under examination
688 14/01/2026 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
687 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Unfair distribution of "common consumption" expenditure under examination
684 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
683 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
682 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
681 14/01/2026 individual No wrongdoer no information Consumer Rights - other Delayed payment of due compensation closed
680 14/01/2026 individual No wrongdoer no information Consumer Rights - other Delayed payment of due compensation under examination
679 14/01/2026 individual Natural or legal persons subject to private law Physical person Consumer Rights - Water supply Right of Access to Service under examination
678 14/01/2026 individual No wrongdoer no information Right of People with Disabilities Socio-economic protection under examination
675 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
674 14/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Access to information under examination
673 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
672 14/01/2026 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
671 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
670 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
669 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
667 14/01/2026 individual No wrongdoer no information Consumer Rights - Water supply Poor quality of the services delivered under examination
666 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right to real measurement and reporting under examination
665 14/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
664 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
663 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
662 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
661 14/01/2026 individual No wrongdoer no information Consumer Rights - Water supply Poor quality of the services delivered under examination
659 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
658 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
657 14/01/2026 individual No wrongdoer no information Right of People with Disabilities Healthcare and rehabilitation under examination
656 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
655 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
653 14/01/2026 individual No wrongdoer no information Consumer Rights - other Other under examination
649 14/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
648 14/01/2026 individual Lacal authorities and their administration Municipal administration Right to good administration and good governance under examination
647 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
646 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
645 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
642 14/01/2026 individual No wrongdoer no information Consumer Rights - Bank services under examination
640 14/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
639 14/01/2026 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
638 14/01/2026 individual No wrongdoer no information Consumer Rights - other under examination
637 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
636 14/01/2026 individual No wrongdoer no information Consumer Rights - other under examination
635 14/01/2026 individual No wrongdoer no information Consumer Rights - Phones and communication supply under examination
634 14/01/2026 individual No wrongdoer no information Consumer Rights - Water supply Right of Access to Service under examination
633 14/01/2026 individual State authorities and their administration Central bodies of the government and their administrations Consumer Rights - Phones and communication supply under examination
632 14/01/2026 individual No wrongdoer no information Social Rights - labor rights and employment Other under examination
631 14/01/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Right of People with Disabilities Civil and Political Rights under examination
630 14/01/2026 individual State authorities and their administration Central bodies of the government and their administrations Right to good administration and good governance under examination
629 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
627 14/01/2026 individual No wrongdoer no information Right to Health Care Access to information under examination
623 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
622 14/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
621 14/01/2026 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
620 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
617 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
616 14/01/2026 individual No wrongdoer no information Right of People with Disabilities Civil and Political Rights under examination
615 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
612 14/01/2026 individual No wrongdoer no information Social Rights - labor rights and employment Labor rights - others under examination
611 14/01/2026 individual No wrongdoer no information Social Rights - labor rights and employment Labor disputes under examination
607 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Garbage collection under examination
604 14/01/2026 individual No wrongdoer no information Consumer Rights - Transport under examination
603 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply closed
601 14/01/2026 individual No wrongdoer no information Access to Justice Other under examination
600 14/01/2026 individual No wrongdoer no information Consumer Rights - Insurance Companies under examination
599 14/01/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
593 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
592 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
591 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
590 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
589 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
587 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
586 14/01/2026 individual No wrongdoer no information Civil and Political Rights Other under examination
585 14/01/2026 individual No wrongdoer no information Right to Education School education under examination
583 14/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
582 14/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Local Self-governance closed
579 13/01/2026 individual State authorities and their administration Central bodies of the government and their administrations Right to good administration and good governance under examination
578 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
577 13/01/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
576 13/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other under examination
575 13/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other under examination
574 13/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
573 13/01/2026 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
572 13/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
571 13/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
570 13/01/2026 individual Lacal authorities and their administration Mayor Consumer Rights - Garbage collection under examination
569 13/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
568 13/01/2026 individual No wrongdoer no information Consumer Rights - other under examination
566 13/01/2026 individual No wrongdoer no information Consumer Rights - other under examination
565 13/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
563 13/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
561 13/01/2026 individual No wrongdoer no information Right of People with Disabilities Socio-economic protection under examination
560 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Other closed
559 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Other closed
558 13/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Unemployment under examination
557 13/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services under examination
556 13/01/2026 individual Няма въведен текст! no information Consumer Rights - Bank services Right of Access to Service under examination
555 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Unfair distribution of "common consumption" expenditure under examination
554 13/01/2026 individual No wrongdoer no information Right to good administration and good governance Reasonable time for consideration and answer to a problem under examination
553 13/01/2026 individual No wrongdoer no information Social Rights - labor rights and employment Labor disputes under examination
552 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply closed
551 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Price increase under examination
549 13/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
548 13/01/2026 individual No wrongdoer no information Right of People with Disabilities Socio-economic protection under examination
546 13/01/2026 individual Lacal authorities and their administration no information Consumer Rights - Garbage collection under examination
545 13/01/2026 individual No wrongdoer no information Right to Education School education under examination
544 13/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Unsolicited inclusion of services under examination
543 13/01/2026 individual State authorities and their administration Central bodies of the government and their administrations Right of People with Disabilities Socio-economic protection under examination
542 13/01/2026 individual No wrongdoer no information Right to Education School education under examination
540 13/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities under examination
537 13/01/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Other closed
536 13/01/2026 individual No wrongdoer no information Consumer Rights - Transport under examination
535 13/01/2026 individual No wrongdoer no information Right to Health Care Health insurance rights under examination
534 13/01/2026 individual Lacal authorities and their administration no information Consumer Rights - Garbage collection Poor quality of the services delivered under examination
533 13/01/2026 individual Lacal authorities and their administration Municipal administration Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities under examination
532 13/01/2026 individual State authorities and their administration no information Right to good administration and good governance under examination
531 13/01/2026 individual No wrongdoer no information Right to Education School education under examination
530 13/01/2026 individual No wrongdoer no information Right to Education School education under examination
529 13/01/2026 individual No wrongdoer no information Right to Education School education under examination
528 13/01/2026 individual No wrongdoer no information Right to Education School education under examination
527 13/01/2026 individual No wrongdoer no information Right to Education School education under examination
526 13/01/2026 individual No wrongdoer no information Right to Education School education under examination
525 13/01/2026 individual No wrongdoer no information Right to Education School education under examination
523 13/01/2026 individual No wrongdoer no information Right of People with Disabilities Other under examination
522 13/01/2026 individual No wrongdoer no information Right to Health Care Health insurance rights under examination
520 13/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Unfair distribution of "common consumption" expenditure under examination
519 12/01/2026 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
518 12/01/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Other under examination
517 12/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
515 12/01/2026 individual Other Other Request for referral to the Constitutional Court indicating the normative act under examination
514 12/01/2026 individual Няма въведен текст! no information Consumer Rights - Bank services Payment for unused services under examination
513 12/01/2026 individual Other Other Request for referral to the Constitutional Court indicating the normative act under examination
512 12/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Local Self-governance under examination
510 12/01/2026 individual No wrongdoer no information Right to good administration and good governance under examination
509 12/01/2026 individual Natural or legal persons subject to private law Physical person Other Human rights Other under examination
507 12/01/2026 individual Lacal authorities and their administration no information Consumer Rights - Garbage collection under examination
506 12/01/2026 individual No wrongdoer no information Consumer Rights - Insurance Companies Other closed
505 12/01/2026 individual State authorities and their administration no information Right to good administration and good governance under examination
504 12/01/2026 individual No wrongdoer no information Right of People with Disabilities Other under examination
503 12/01/2026 individual No wrongdoer no information Right to good administration and good governance Quality and timliness of administrtaive services under examination
502 12/01/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
500 12/01/2026 individual No wrongdoer no information Consumer Rights - Insurance Companies Other under examination
499 12/01/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
498 12/01/2026 individual No wrongdoer no information Consumer Rights - Bank services under examination
497 12/01/2026 individual No wrongdoer no information Right to Education School education under examination
496 12/01/2026 individual No wrongdoer no information Consumer Rights - Heating supply Price increase under examination
494 12/01/2026 individual No wrongdoer no information Access to Justice Other under examination
493 12/01/2026 individual No wrongdoer no information Consumer Rights - Garbage collection under examination
489 12/01/2026 individual No wrongdoer no information Right to Health Care Health insurance rights under examination
488 12/01/2026 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
487 12/01/2026 individual No wrongdoer no information Consumer Rights - other Delayed payment of due compensation under examination
486 12/01/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Legality closed
OMBUDSMAN'S RECEPTION-ROOM
  • address: 22 George Washington str.,
    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
PRESS CENTER OF THE OMBUDSMAN
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