In the scope of the protection of consumers` rights are included the questions, signals and complaints of citizens seeking the assistance of the ombudsman to resolve their violated rights, concerning the following topics:
Banks and companies for fast loans - problems related to: concluded credit contracts, required bank charges, payment operations, submitting information to the Central Credit Register, blocking and closing of bank accounts, inheritance of obligations under credit contracts, the liability of a co-debtor and guarantor under a concluded credit agreement; pre-term redemption of credit, etc.; requests for assistance for: rescheduling and postponement of obligations under concluded credit agreements, reduction of the payment installment, etc.
Insurance companies: problems related to denial for paymemt of insurance compensation or partial payment of insurance compensation; lack of response from an insurer to a submitted complaint, etc.