News

28 January 2026

The Ombudsman referred the matter to the executive director of VIK Dobrich AD, Hari Pavlov, due to dozens of complaints received by the institution in just one day from residents of the Dobrotitsa neighborhood in Dobrich.

People complain of systemic problems with the water supply—they report that when they do have water, the pressure is very low, which causes them great inconvenience, and that they have repeatedly filed complaints to VIK Dobrich AD but have not received any response. They also report that when they call the water company's phone numbers, either no one answers or, if they do manage to get through, they do not receive specific answers as to when they will actually have water.

"Upon checking the website of VIK Dobrich AD on 28 January 2026, it was found that in January 2026 there were announcements of disrupted water supply in Dobrotitsa residential area for seven days (10, 18, 21, 22, 23, 25, and 26 January), without any indication of when it would be restored, as required by Article 7(2)(2) of the Ordinance on the requirements and criteria for water and sewerage operators and the qualification of their personnel (the Ordinance)," writes the Ombudsman.

Therefore, the institution insists on an inspection and an opinion on the reasons for the disrupted water supply in Dobrotitsa neighbourhood and asks when specific measures will be taken to provide a quality water supply service in the neighbourhood.

The Ombudsman also recommends that people be provided with an alternative supply of drinking water and timely information on the expected duration of emergency repairs.

"In case of identified problems with water pressure in buildings, VIK Dobrich should install appropriate equipment to increase it at its own expense," writes the Ombudsman, insisting that Article 58, paragraph 2 of the General Terms and Conditions for the Provision of Water Supply and Sewerage Services to Consumers be complied with by VIK Dobrich AD for the consideration of complaints and reports from the company.