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Public Register of Complaints

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
7547 08/10/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
7543 08/10/2025 individual No wrongdoer no information Consumer Rights - other under examination
7540 08/10/2025 individual Natural or legal persons subject to private law Physical person Consumer Rights - Fast loan companies under examination
7539 08/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right of Access to Service under examination
7538 08/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Poor quality of the services delivered under examination
7537 08/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Unsolicited inclusion of services under examination
7536 08/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
7533 08/10/2025 individual State authorities and their administration no information Consumer Rights - Transport under examination
7532 08/10/2025 individual No wrongdoer no information Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities under examination
7530 08/10/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies closed
7528 08/10/2025 individual State authorities and their administration no information Consumer Rights - Transport under examination
7527 08/10/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies under examination
7526 08/10/2025 individual No wrongdoer no information Consumer Rights - Insurance Companies under examination
7525 08/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
7524 08/10/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
7523 08/10/2025 individual No wrongdoer no information Right to good administration and good governance under examination
7522 08/10/2025 individual Lacal authorities and their administration no information Consumer Rights - Garbage collection Poor quality of the services delivered under examination
7521 08/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services under examination
7519 07/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Poor quality of the services delivered under examination
7518 07/10/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
7517 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
7516 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply closed
7515 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply closed
7509 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Payment for unused services under examination
7508 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right of Access to Service under examination
7507 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right of Access to Service under examination
7506 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
7504 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Poor quality of the services delivered under examination
7503 07/10/2025 individual Natural or legal persons subject to private law Physical person Consumer Rights - Water supply Right to real measurement and reporting closed
7502 07/10/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
7499 07/10/2025 individual No wrongdoer no information Right to Health Care Access to Helth Care under examination
7497 07/10/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Infrastructure under examination
7496 07/10/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
7491 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to check consumption under examination
7490 07/10/2025 individual Lacal authorities and their administration no information Consumer Rights - Garbage collection Poor quality of the services delivered under examination
7487 07/10/2025 individual Natural or legal persons subject to private law Physical person Consumer Rights - Fast loan companies closed
7485 07/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered under examination
7483 07/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Poor quality of the services delivered under examination
7482 07/10/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
7479 07/10/2025 individual No wrongdoer no information Right to Health Care Health insurance rights under examination
7478 07/10/2025 individual State authorities and their administration no information Civil and Political Rights Right to participate under examination
7477 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Garbage collection Poor quality of the services delivered under examination
7475 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right of Access to Service under examination
7473 06/10/2025 individual No wrongdoer no information Right to Education High Education under examination
7472 06/10/2025 individual Natural or legal persons subject to private law Physical person Consumer Rights - Fast loan companies closed
7471 06/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Other under examination
7466 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right of Access to Service under examination
7459 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
7458 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
7456 06/10/2025 individual No wrongdoer no information Consumer Rights – Debt collection companies Transfer of receivables under examination
7455 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
7453 06/10/2025 individual No wrongdoer no information Social Rights - social security and compensations Unemployment under examination
7451 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
7448 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Right of Access to Service under examination
7446 06/10/2025 individual No wrongdoer no information Social Rights - labor rights and employment Labor disputes under examination
7444 06/10/2025 individual No wrongdoer information insufficient to determine the wrondoer Civil and Political Rights Other under examination
7443 06/10/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Delayed court proceedings under examination
7442 06/10/2025 individual No wrongdoer no information Right to Education School education under examination
7441 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
7439 06/10/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
7438 06/10/2025 individual State authorities and their administration no information Consumer Rights - Transport under examination
7432 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Other under examination
7426 06/10/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
7422 06/10/2025 individual No wrongdoer no information Right to Education School education under examination
7421 06/10/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
7418 06/10/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
7415 06/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Poor quality of the services delivered under examination
7414 06/10/2025 individual Lacal authorities and their administration Municipal administration Right to good administration and good governance Violation of legal requirements and non-fulfillment of obligations by state authorities under examination
7413 06/10/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
7412 06/10/2025 individual No wrongdoer no information Right to Education School education under examination
7410 06/10/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
7409 06/10/2025 individual No wrongdoer no information Consumer Rights - other under examination
7408 06/10/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
7402 06/10/2025 individual No wrongdoer no information Consumer Rights - Electricity supply under examination
7400 06/10/2025 individual No wrongdoer no information Right to Health Care Health insurance rights under examination
7397 05/10/2025 individual Lacal authorities and their administration no information Consumer Rights - Water supply Poor quality of the services delivered closed
7396 04/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right to real measurement and reporting under examination
7395 04/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Right of Access to Service under examination
7394 04/10/2025 individual No wrongdoer no information Consumer Rights - other under examination
7393 04/10/2025 individual No wrongdoer no information Consumer Rights - other Right of Access to Service under examination
7392 04/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other under examination
7391 04/10/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies Accrued penalties closed
7390 04/10/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies Accrued penalties closed
7389 03/10/2025 individual No wrongdoer no information Right to Health Care Access to information under examination
7387 03/10/2025 individual No wrongdoer no information Right to good administration and good governance under examination
7382 03/10/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Infrastructure under examination
7381 03/10/2025 individual Other Other Civil and Political Rights Other under examination
7378 03/10/2025 individual Natural or legal persons subject to private law Physical person Consumer Rights - Water supply Other closed
7374 03/10/2025 individual No wrongdoer no information Consumer Rights - Bank services closed
7373 03/10/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
7372 03/10/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
7371 03/10/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
7370 03/10/2025 individual Lacal authorities and their administration Mayor Consumer Rights - Garbage collection under examination
7368 03/10/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
7366 03/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
7365 03/10/2025 individual Lacal authorities and their administration no information Consumer Rights - Water supply Right of Access to Service under examination
7359 03/10/2025 individual No wrongdoer no information Consumer Rights - other closed
7358 03/10/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance Infrastructure under examination
7352 03/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Lack of individual contracts under examination
7350 03/10/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Consumer Rights - Electricity supply under examination
7349 03/10/2025 individual No wrongdoer no information Right to Education School education under examination
7348 03/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
7319 03/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Other under examination
7318 02/10/2025 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
7317 02/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services closed
7316 02/10/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
7315 02/10/2025 individual Няма въведен текст! no information Consumer Rights - Bank services Other closed
7314 02/10/2025 individual Persons entrusted with the provision of public services no information Consumer rights – mail delivery services closed
7312 02/10/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
7310 02/10/2025 individual No wrongdoer no information Consumer Rights - Heating supply Payment for unused services under examination
7309 02/10/2025 individual Judicial system authorities and their administration Judicial system authority Request for referral to the Constitutional Court Other under examination
7308 02/10/2025 individual No wrongdoer no information Right to good administration and good governance under examination
7307 02/10/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
7306 02/10/2025 individual Natural or legal persons subject to private law Physical person Right to good administration and good governance under examination
7305 02/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply closed
7304 02/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services under examination
7303 02/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
7302 02/10/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
7300 02/10/2025 individual No wrongdoer no information Consumer Rights - other Right of Access to Service under examination
7299 02/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Right of Access to Service under examination
7298 02/10/2025 individual No wrongdoer no information Consumer Rights - other under examination
7293 02/10/2025 individual No wrongdoer no information Right to good administration and good governance under examination
7291 02/10/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
7285 02/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
7284 02/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
7282 02/10/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
7281 02/10/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
7280 02/10/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
7277 02/10/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Right to information under examination
7276 01/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Poor quality of the services delivered under examination
7273 01/10/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
7272 01/10/2025 individual No wrongdoer no information Social Rights Social Protection under examination
7270 01/10/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies closed
7269 01/10/2025 individual Other Other Requests for Legislative Amendements indicating the normative act under examination
7267 01/10/2025 individual State authorities and their administration Central bodies of the government and their administrations Consumer Rights - other under examination
7266 01/10/2025 individual No wrongdoer no information Right to Education Pre-school education under examination
7265 01/10/2025 individual No wrongdoer information insufficient to determine the wrondoer Consumer Rights - other closed
7264 01/10/2025 individual No wrongdoer no information Access to Justice Right to a fair trial under examination
7263 01/10/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
7260 01/10/2025 individual Persons entrusted with the provision of public services no information Consumer rights – mail delivery services under examination
7259 01/10/2025 individual Lacal authorities and their administration no information Right to good administration and good governance Legality under examination
7257 01/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
7254 01/10/2025 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
7252 01/10/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
7251 01/10/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
7250 01/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Other under examination
7249 01/10/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
7247 01/10/2025 individual No wrongdoer no information Right to Health Care Access to information under examination
7245 01/10/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right of Access to Service under examination
7244 01/10/2025 individual Няма въведен текст! no information Consumer Rights - Fast loan companies closed
OMBUDSMAN'S RECEPTION-ROOM
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    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
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