Public Register of Complaints

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>No/ Date	Category of the complaint/signal sender	Category of the defendant/person, against whom the file has been opened	Type of of the defendant/person, against whom the file has been opened	Affected rights	Complaint type	Complaint status
5715 28/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
5714 28/08/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
5713 28/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Right of Access to Service	under examination
5711 28/08/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
5709 28/08/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
5708 28/08/2025	individual	Natural or legal persons subject to private law	Physical person	Right to good administration and good governance		under examination
5707 28/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
5706 28/08/2025	legal entity	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
5705 28/08/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5704 28/08/2025	individual	Other	Other	Requests for Legislative Amendements	Other	under examination
5699 28/08/2025	individual	Persons entrusted with the provision of public services	no information	Right to good administration and good governance	Access to information	under examination
5698 27/08/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Poor quality of the services delivered	under examination
5697 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Price increase	under examination
5696 27/08/2025	individual	No wrongdoer	information insufficient to determine the wrondoer	Request for referral to the Constitutional Court	Other	under examination
5694 27/08/2025	individual	No wrongdoer	no information	Right to good administration and good governance	Violation of legal requirements and non-fulfillment of obligations by state authorities	under examination
5693 27/08/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Fast loan companies		under examination
5692 27/08/2025	individual	No wrongdoer	no information	Right to Health Care	Medical Expertise	under examination
5690 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to information	under examination
5689 27/08/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Remuneration and benefits	under examination
5688 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
5686 27/08/2025	individual	Other	Other	Access to Justice	Right to a fair trial	under examination
5685 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
5684 27/08/2025	individual	Other	Other	Civil and Political Rights	Other	under examination
5683 27/08/2025	individual	No wrongdoer	no information	Social Rights	Housing assistance	under examination
5681 27/08/2025	legal entity	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
5679 27/08/2025	individual	State authorities and their administration	no information	Right of People with Disabilities	Social Services and Individual Mobility	under examination
5677 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5674 27/08/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Heating supply	Other	under examination
5672 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right of Access to Service	under examination
5648 27/08/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Unsolicited inclusion of services	closed
5646 27/08/2025	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
5644 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Payment for unused services	under examination
5642 27/08/2025	individual	State authorities and their administration	no information	Right to good administration and good governance		under examination
5637 27/08/2025	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
5636 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
5635 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5633 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5632 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5631 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Unfair distribution of "common consumption" expenditure	under examination
5626 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5622 27/08/2025	individual	No wrongdoer	no information	Consumer Rights - Garbage collection		under examination
5621 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Unfair distribution of "common consumption" expenditure	under examination
5618 27/08/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
5616 27/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Other	under examination
5613 26/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Payment for unused services	under examination
5612 26/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Other	under examination
5611 26/08/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
5610 26/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
5609 26/08/2025	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
5608 26/08/2025	individual	No wrongdoer	no information	Right to Health Care	Access to Helth Care	under examination
5607 26/08/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
5602 26/08/2025	individual	Няма въведен текст!	no information	Consumer Rights – Debt collection companies		under examination
5601 26/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5600 26/08/2025	individual	State authorities and their administration	no information	National Preventive Mechanism		directed
5598 26/08/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	closed
5593 26/08/2025	legal entity	No wrongdoer	no information	Right to Education	School education	under examination
5592 26/08/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
5591 26/08/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
5590 26/08/2025	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
5585 26/08/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Legality	under examination
5582 26/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
5581 26/08/2025	individual	No wrongdoer	no information	Right to good administration and good governance	Legality	under examination
5578 26/08/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Payment for unused services	under examination
5572 26/08/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5571 26/08/2025	individual	No wrongdoer	no information	Consumer Rights - other		under examination
5570 26/08/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
5567 26/08/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5566 26/08/2025	individual	Lacal authorities and their administration	Municipal administration	Right to good administration and good governance	Legality	closed
5563 26/08/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
5562 26/08/2025	individual	Natural or legal persons subject to private law	Legal entity	Consumer Rights - other	Other	under examination
5561 26/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Other	under examination
5560 26/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to information	under examination
5557 26/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
5556 26/08/2025	individual	No wrongdoer	no information	Right to Education	High Education	under examination
5555 26/08/2025	individual	No wrongdoer	no information	Consumer Rights - other		under examination
5551 26/08/2025	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		under examination
5548 26/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
5547 26/08/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	under examination
5545 25/08/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Accrued penalties	under examination
5543 25/08/2025	individual	No wrongdoer	no information	Right to good administration and good governance	Legality	under examination
5542 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Right of People with Disabilities	Accessibility	under examination
5541 25/08/2025	individual	No wrongdoer	no information	Rights of the Child	Protection of Violence	under examination
5538 25/08/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Unilateral adjustment by companies of consumer accounts	under examination
5537 25/08/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
5536 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Payment for unused services	closed
5535 25/08/2025	individual	No wrongdoer	no information	Consumer Rights - other	Increase in fees	under examination
5534 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	closed
5532 25/08/2025	individual	Lacal authorities and their administration	no information	Consumer Rights - Transport		under examination
5529 25/08/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	closed
5526 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5525 25/08/2025	individual	No wrongdoer	no information	Right to Health Care	Access to medicines and medical devices and dietary foods	under examination
5524 25/08/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Access to Justice	Other	under examination
5522 25/08/2025	individual	No wrongdoer	no information	Consumer Rights - other	Poor quality of the services delivered	under examination
5521 25/08/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	under examination
5520 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
5519 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer rights – mail delivery services		under examination
5518 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
5516 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
5515 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right to real measurement and reporting	under examination
5514 25/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
5513 25/08/2025	legal entity	No wrongdoer	no information	Consumer Rights - Bank services		closed
5509 25/08/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Heating supply		under examination
5507 25/08/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Civil and Political Rights	Other	closed
5502 25/08/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Remuneration and benefits	closed
5497 25/08/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Infrastructure	under examination
5496 25/08/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
5494 25/08/2025	individual	No wrongdoer	no information	Right to Health Care	Access to medicines and medical devices and dietary foods	under examination
5493 25/08/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Heating supply	Unfair distribution of "common consumption" expenditure	under examination
5491 25/08/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Transport		under examination
5489 24/08/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Consumer Rights - other	Poor quality of the services delivered	under examination
5485 23/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Transport	Poor quality of the services delivered	closed
5484 23/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to information	under examination
5481 22/08/2025	individual	No wrongdoer	no information	Consumer Rights - Bank services	Poor quality of the services delivered	closed
5478 22/08/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
5477 22/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right to real measurement and reporting	under examination
5475 22/08/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
5474 22/08/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Legality	under examination
5472 22/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
5471 22/08/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
5470 22/08/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
5469 22/08/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
5465 22/08/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
5463 22/08/2025	individual	No wrongdoer	no information	Consumer Rights - Transport		under examination
5460 22/08/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Access to information	under examination
5456 22/08/2025	individual	No wrongdoer	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
5455 22/08/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
5454 22/08/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
5452 22/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
5450 22/08/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - other		under examination
5448 22/08/2025	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
5446 22/08/2025	individual	No wrongdoer	no information	Right to Education	High Education	under examination
5444 22/08/2025	individual	No wrongdoer	no information	Consumer Rights - Transport		under examination
5443 22/08/2025	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
5441 22/08/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
5439 22/08/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	under examination
5438 21/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right of Access to Service	closed
5437 21/08/2025	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		under examination
5436 21/08/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Temporary	under examination
5435 21/08/2025	individual	Lacal authorities and their administration	Mayor	Right to good administration and good governance	Violation of legal requirements and non-fulfillment of obligations by state authorities	closed
5433 21/08/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Other	under examination
5431 21/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Other	under examination
5430 21/08/2025	individual	Lacal authorities and their administration	Municipal administration	Right to good administration and good governance		under examination
5429 21/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
5428 21/08/2025	individual	No wrongdoer	no information	Right to Education	Pre-school education	under examination
5427 21/08/2025	individual	No wrongdoer	no information	Right to Education	High Education	under examination
5426 21/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
5424 21/08/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Maternity	under examination
5422 21/08/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Payment for unused services	closed
5421 21/08/2025	individual	Lacal authorities and their administration	Region administration	Right of People with Disabilities	Social Services and Individual Mobility	under examination
5420 21/08/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	closed

Public Register of Complaints

OMBUDSMAN'S RECEPTION-ROOM

PRESS CENTER OF THE OMBUDSMAN

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