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Public Register of Complaints

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
9484 21/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9483 21/07/2026 legal entity Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Poor quality of the services delivered under examination
9481 21/07/2026 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9476 21/07/2026 individual No wrongdoer no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
9472 21/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Transport Right of Access to Service under examination
9470 21/07/2026 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9468 21/07/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9467 21/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Unfair distribution of "common consumption" expenditure under examination
9466 21/07/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
9465 21/07/2026 individual Lacal authorities and their administration Mayor Right to good administration and good governance under examination
9458 21/07/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
9455 21/07/2026 individual State authorities and their administration no information Right to good administration and good governance under examination
9454 21/07/2026 individual No wrongdoer no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
9452 21/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9450 21/07/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Legality under examination
9448 21/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9447 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9446 20/07/2026 individual No wrongdoer no information Right to good administration and good governance Quality and timliness of administrtaive services under examination
9444 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9443 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9442 20/07/2026 individual Lacal authorities and their administration no information Consumer Rights - Water supply Right of Access to Service under examination
9440 20/07/2026 individual No wrongdoer no information Consumer Rights - Transport under examination
9439 20/07/2026 individual No wrongdoer no information Consumer Rights - Bank services Poor quality of the services delivered under examination
9437 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9436 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Poor quality of the services delivered under examination
9435 20/07/2026 individual No wrongdoer no information Social Rights - labor rights and employment Labor rights - others under examination
9433 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9432 20/07/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Right of People with Disabilities Healthcare and rehabilitation under examination
9430 20/07/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Right of People with Disabilities Healthcare and rehabilitation under examination
9429 20/07/2026 individual No wrongdoer no information Social Rights - labor rights and employment Labor disputes under examination
9428 20/07/2026 individual Lacal authorities and their administration no information Consumer Rights - Water supply Other under examination
9427 20/07/2026 individual No wrongdoer no information Consumer Rights - Insurance Companies under examination
9426 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9425 20/07/2026 individual No wrongdoer no information Right of People with Disabilities Healthcare and rehabilitation under examination
9424 20/07/2026 individual No wrongdoer no information Access to Justice Right to a fair trial under examination
9422 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9420 20/07/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Electricity supply under examination
9419 20/07/2026 individual State authorities and their administration Territorial bodies of the government and their administrations The right to a healthy and favorable environment Noise in the living environment under examination
9418 20/07/2026 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
9417 20/07/2026 individual No wrongdoer no information Consumer Rights - Garbage collection under examination
9414 20/07/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Infrastructure under examination
9413 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9412 20/07/2026 individual No wrongdoer no information Social Rights - labor rights and employment Other under examination
9410 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9409 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other under examination
9408 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9406 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9404 20/07/2026 individual No wrongdoer no information Right to Health Care Access to Helth Care under examination
9403 20/07/2026 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
9402 20/07/2026 individual No wrongdoer no information Right to good administration and good governance under examination
9396 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9395 20/07/2026 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
9391 20/07/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Other under examination
9390 20/07/2026 individual No wrongdoer no information Social Rights - labor rights and employment Labor disputes under examination
9389 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9388 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other under examination
9387 20/07/2026 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9386 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
9385 20/07/2026 individual No wrongdoer no information Right to good administration and good governance under examination
9384 20/07/2026 individual Lacal authorities and their administration Region administration The right to a healthy and favorable environment Conservation of woody vegetation under examination
9383 20/07/2026 individual Other Other Requests for Legislative Amendements indicating the normative act closed
9382 20/07/2026 individual No wrongdoer no information Social Rights - social security and compensations Maternity under examination
9380 20/07/2026 individual Lacal authorities and their administration Mayor Right of People with Disabilities Social Services and Individual Mobility under examination
9379 20/07/2026 individual No wrongdoer no information Consumer Rights - other under examination
9378 20/07/2026 individual No wrongdoer no information Right to good administration and good governance under examination
9376 20/07/2026 individual No wrongdoer no information Right of People with Disabilities Healthcare and rehabilitation under examination
9375 20/07/2026 individual No wrongdoer no information Social Rights - social security and compensations Unemployment under examination
9373 20/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9372 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9371 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9370 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
9368 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9367 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9366 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9365 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9364 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9362 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9361 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9360 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9359 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply closed
9358 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9357 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9356 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9355 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9354 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9353 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9352 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9351 19/07/2026 individual Lacal authorities and their administration Region administration The right to a healthy and favorable environment Other under examination
9350 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9349 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9348 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9347 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9346 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9345 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9344 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9343 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9342 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9341 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9340 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9339 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Unfair distribution of "common consumption" expenditure under examination
9338 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9337 19/07/2026 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9336 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9335 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9334 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9333 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9332 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9331 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9330 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9329 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9328 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9327 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9326 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9325 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9324 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply closed
9323 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right of Access to Service under examination
9322 19/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right of Access to Service closed
9321 19/07/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Payment for unused services under examination
9320 18/07/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Payment for unused services under examination
9319 17/07/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Payment for unused services under examination
9317 17/07/2026 individual Other Other Requests for Legislative Amendements Other under examination
9316 17/07/2026 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9315 17/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply under examination
9314 17/07/2026 legal entity Other Other Requests for Legislative Amendements Other under examination
9313 17/07/2026 individual Other Other Other Human rights Other under examination
9312 17/07/2026 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other under examination
9311 17/07/2026 individual No wrongdoer no information Consumer Rights - Heating supply Other under examination
9310 17/07/2026 individual No wrongdoer no information Right to good administration and good governance under examination
9309 17/07/2026 individual No wrongdoer information insufficient to determine the wrondoer Consumer Rights – Debt collection companies under examination
9308 17/07/2026 individual No wrongdoer no information Consumer Rights - Bank services Right to check consumption under examination
9307 17/07/2026 individual Other Other Right of People with Disabilities Socio-economic protection under examination
9305 17/07/2026 individual No wrongdoer no information Consumer Rights - Bank services under examination
9304 17/07/2026 individual State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings under examination
9302 17/07/2026 individual No wrongdoer no information Social Rights Social Services under examination
9301 17/07/2026 individual State authorities and their administration no information Right to good administration and good governance under examination
9299 17/07/2026 legal entity Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other closed
9297 17/07/2026 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
9296 17/07/2026 individual No wrongdoer no information Right to Education School education under examination
9293 17/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply under examination
9292 17/07/2026 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
9291 17/07/2026 individual State authorities and their administration no information Consumer Rights - Heating supply Other under examination
9290 17/07/2026 individual Other Other Requests for Legislative Amendements indicating the normative act under examination
9289 17/07/2026 individual No wrongdoer no information Social Rights - labor rights and employment Labor rights - others under examination
9288 17/07/2026 individual No wrongdoer no information Right to Education High Education under examination
9287 17/07/2026 individual Lacal authorities and their administration no information Right to good administration and good governance Local Self-governance under examination
9286 17/07/2026 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9285 17/07/2026 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9280 17/07/2026 individual Other Other Requests for Legislative Amendements indicating the normative act under examination
9279 17/07/2026 individual No wrongdoer no information Right of People with Disabilities Healthcare and rehabilitation under examination
9277 17/07/2026 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
OMBUDSMAN'S RECEPTION-ROOM
  • address: 22 George Washington str.,
    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
PRESS CENTER OF THE OMBUDSMAN
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