Public Register of Complaints

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>No/ Date	Category of the complaint/signal sender	Category of the defendant/person, against whom the file has been opened	Type of of the defendant/person, against whom the file has been opened	Affected rights	Complaint type	Complaint status
2449 12/05/2025	individual	No wrongdoer	no information	Consumer Rights - Electricity supply	Other	under examination
2443 12/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	under examination
2440 12/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer rights – mail delivery services		under examination
2439 12/05/2025	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
2438 12/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Right of Access to Service	under examination
2437 12/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Poor quality of the services delivered	under examination
2435 12/05/2025	individual	State authorities and their administration	Territorial bodies of the government and their administrations	Other Human rights	Other	under examination
2434 12/05/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
2431 12/05/2025	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection		under examination
2430 12/05/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
2424 11/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
2421 10/05/2025	individual	No wrongdoer	no information	Right to Health Care	Medical Expertise	under examination
2420 10/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Other	under examination
2419 10/05/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
2418 09/05/2025	individual	Natural or legal persons subject to private law	no information	Consumer Rights - other	Poor quality of the services delivered	under examination
2417 09/05/2025	individual	No wrongdoer	no information	Consumer Rights - Electricity supply	Right of Access to Service	under examination
2414 09/05/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Other	under examination
2413 09/05/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Phones and communication supply	Other	under examination
2410 09/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Other	under examination
2408 09/05/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Other	under examination
2407 09/05/2025	individual	Lacal authorities and their administration	Region administration	The right to a healthy and favorable environment	Other	under examination
2406 09/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Other	under examination
2404 09/05/2025	individual	Lacal authorities and their administration	no information	Consumer Rights - Water supply	Poor quality of the services delivered	closed
2402 09/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply		under examination
2399 09/05/2025	individual	Natural or legal persons subject to private law	no information	Consumer Rights - Insurance Companies		under examination
2397 09/05/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
2396 09/05/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
2395 09/05/2025	individual	Natural or legal persons subject to private law	no information	Consumer Rights - other		under examination
2393 09/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply		under examination
2392 09/05/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Quality and timliness of administrtaive services	under examination
2389 08/05/2025	individual	Natural or legal persons subject to private law	Physical person	Other Human rights	Other	under examination
2388 08/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Price increase	under examination
2387 08/05/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Other	under examination
2386 08/05/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
2385 08/05/2025	individual	State authorities and their administration	no information	Right of People with Disabilities	Socio-economic protection	under examination
2383 08/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Unilateral adjustment by companies of consumer accounts	under examination
2382 08/05/2025	individual	No wrongdoer	information insufficient to determine the wrondoer	No infringement of Human Rights	Other	under examination
2381 08/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
2380 08/05/2025	individual	State authorities and their administration	no information	Consumer Rights - Transport		under examination
2378 08/05/2025	individual	State authorities and their administration	no information	Right to good administration and good governance	Infrastructure	under examination
2377 08/05/2025	individual	State authorities and their administration	no information	Right to good administration and good governance	Infrastructure	under examination
2375 08/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply		under examination
2374 08/05/2025	individual	Persons entrusted with the provision of public services	no information	Right of People with Disabilities	Healthcare and rehabilitation	under examination
2372 07/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right of Access to Service	under examination
2371 07/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Unilateral adjustment by companies of consumer accounts	under examination
2370 07/05/2025	individual	Natural or legal persons subject to private law	no information	Consumer Rights - other	Payment for unused services	under examination
2368 07/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	under examination
2367 07/05/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	closed
2366 07/05/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Healthcare and rehabilitation	under examination
2365 07/05/2025	individual	State authorities and their administration	Independent bodies established by law, outside of the executive power branch, and their administrations	Requests for Legislative Amendements	indicating the normative act	under examination
2364 07/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Poor quality of the services delivered	under examination
2363 07/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply		under examination
2361 07/05/2025	legal entity	Lacal authorities and their administration	no information	Right to good administration and good governance	Violation of legal requirements and non-fulfillment of obligations by state authorities	under examination
2360 07/05/2025	individual	Natural or legal persons subject to private law	Physical person	Right to good administration and good governance		under examination
2357 07/05/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		closed
2356 07/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	under examination
2354 07/05/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
2353 07/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer rights – mail delivery services	Right to information	closed
2351 07/05/2025	individual	No wrongdoer	no information	Right to Health Care	Medical Expertise	under examination
2349 07/05/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor rights and employment	under examination
2348 07/05/2025	individual	State authorities and their administration	no information	Right of People with Disabilities	Socio-economic protection	under examination
2347 07/05/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
2345 07/05/2025	individual	Judicial system authorities and their administration	Judicial system authority	Access to Justice	Right to a fair trial	closed
2344 07/05/2025	individual	State authorities and their administration	no information	Social Rights - labor rights and employment	Remuneration and benefits	under examination
2343 07/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	under examination
2342 07/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Unsolicited inclusion of services	closed
2341 07/05/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
2340 07/05/2025	individual	State authorities and their administration	no information	Right to good administration and good governance		under examination
2338 06/05/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Other	closed
2337 05/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Right of Access to Service	under examination
2336 05/05/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Remuneration and benefits	under examination
2334 05/05/2025	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		closed
2333 05/05/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
2332 05/05/2025	individual	State authorities and their administration	no information	Right to good administration and good governance		under examination
2330 05/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Unsolicited inclusion of services	closed
2327 05/05/2025	individual	No wrongdoer	no information	Right to Health Care	Access to Helth Care	under examination
2323 05/05/2025	individual	No wrongdoer	no information	Consumer Rights - Transport		under examination
2322 05/05/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - other		under examination
2320 05/05/2025	individual	Natural or legal persons subject to private law	no information	Consumer Rights - other	Poor quality of the services delivered	under examination
2319 05/05/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor disputes	under examination
2318 05/05/2025	individual	Natural or legal persons subject to private law	Physical person	Right to good administration and good governance		under examination
2317 05/05/2025	individual	State authorities and their administration	no information	Right of People with Disabilities	Socio-economic protection	under examination
2316 05/05/2025	individual	No wrongdoer	no information	Right to Education	High Education	under examination
2315 05/05/2025	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
2313 05/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right of Access to Service	closed
2311 05/05/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Water supply		closed
2310 05/05/2025	individual	Other	Other	Civil and Political Rights	Other	under examination
2307 05/05/2025	individual	No wrongdoer	no information	Right to Health Care	Quality of helth care	under examination
2306 05/05/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights – Debt collection companies		closed
2305 05/05/2025	individual	No wrongdoer	no information	Right to Health Care	Access to medicines and medical devices and dietary foods	under examination
2302 05/05/2025	individual	Other	no information	Right to protection from discrimination and hate speech	Discrimination	under examination
2301 03/05/2025	individual	Natural or legal persons subject to private law	no information	Consumer Rights - other		under examination
2300 03/05/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	closed
2298 02/05/2025	individual	State authorities and their administration	no information	Right to good administration and good governance		under examination
2293 02/05/2025	individual	No wrongdoer	no information	Right to Health Care	Other	under examination
2292 02/05/2025	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Unilateral adjustment by companies of consumer accounts	under examination
2291 02/05/2025	individual	No wrongdoer	no information	Right to Health Care	Medical Expertise	under examination
2290 02/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Unsolicited inclusion of services	closed
2289 02/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Unfair distribution of "common consumption" expenditure	under examination
2288 02/05/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
2287 02/05/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	under examination
2286 02/05/2025	individual	Lacal authorities and their administration	no information	Access to Justice	Other	under examination
2285 02/05/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Fast loan companies		closed
2284 02/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Unfair distribution of "common consumption" expenditure	under examination
2283 02/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Unilateral adjustment by companies of consumer accounts	closed
2280 02/05/2025	individual	No wrongdoer	no information	Social Rights - social security and compensations	Temporary	under examination
2277 02/05/2025	individual	Natural or legal persons subject to private law	no information	Consumer Rights - other		under examination
2274 02/05/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Remuneration and benefits	under examination
2273 02/05/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to information	closed
2269 01/05/2025	individual	No wrongdoer	no information	Right to Education	Pre-school education	under examination
2268 01/05/2025	individual	No wrongdoer	no information	Right to Health Care	Access to medicines and medical devices and dietary foods	under examination
2264 30/04/2025	individual	No wrongdoer	no information	Right to Health Care	Access to medicines and medical devices and dietary foods	under examination
2263 30/04/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
2262 30/04/2025	individual	State authorities and their administration	no information	Right of People with Disabilities	Socio-economic protection	under examination
2260 30/04/2025	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Remuneration and benefits	under examination
2259 30/04/2025	individual	No wrongdoer	no information	Right of People with Disabilities	Healthcare and rehabilitation	under examination
2257 30/04/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
2256 30/04/2025	individual	Няма въведен текст!	no information	Consumer Rights - Fast loan companies		closed
2255 30/04/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Legality	under examination
2254 30/04/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
2250 30/04/2025	individual	Natural or legal persons subject to private law	no information	Consumer Rights - other		under examination
2247 30/04/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Quality and timliness of administrtaive services	under examination
2244 30/04/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Water supply	Payment for unused services	under examination
2242 30/04/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	closed
2241 29/04/2025	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Abuse of power	under examination
2240 29/04/2025	individual	No wrongdoer	no information	Right to Health Care	Access to Helth Care	closed
2239 29/04/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
2237 29/04/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
2236 29/04/2025	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
2235 29/04/2025	individual	No wrongdoer	no information	Right to Education	High Education	closed
2234 29/04/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	closed
2233 29/04/2025	individual	State authorities and their administration	no information	Right of People with Disabilities	Social Services and Individual Mobility	under examination
2232 29/04/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Right of People with Disabilities	Healthcare and rehabilitation	under examination
2231 29/04/2025	individual	No wrongdoer	no information	Right to Education	School education	under examination
2229 29/04/2025	individual	Other	Other	Requests for Legislative Amendements	indicating the normative act	under examination
2227 29/04/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	closed
2226 29/04/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Other	closed
2225 29/04/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
2224 29/04/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Civil and Political Rights	Other	under examination
2223 29/04/2025	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Payment for unused services	closed
2220 28/04/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Other	under examination
2219 28/04/2025	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right of Access to Service	closed
2218 28/04/2025	individual	State authorities and their administration	Central bodies of the government and their administrations	Other Human rights	Other	closed
2216 28/04/2025	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Water supply	Unfair distribution of "common consumption" expenditure	closed
2212 28/04/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	closed
2211 28/04/2025	individual	Persons entrusted with the provision of public services	no information	Right of People with Disabilities	Healthcare and rehabilitation	under examination
2209 28/04/2025	individual	State authorities and their administration	no information	Right to good administration and good governance	Violation of legal requirements and non-fulfillment of obligations by state authorities	closed
2208 28/04/2025	individual	No wrongdoer	no information	Right to Health Care	Access to Helth Care	under examination
2207 28/04/2025	individual	No wrongdoer	no information	Right to Education	High Education	under examination
2206 28/04/2025	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	closed

Public Register of Complaints

OMBUDSMAN'S RECEPTION-ROOM

PRESS CENTER OF THE OMBUDSMAN

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