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Public Register of Complaints

>No/ Date Category of the complaint/signal sender Category of the defendant/person, against whom the file has been opened Type of of the defendant/person, against whom the file has been opened Affected rights Complaint type Complaint status
9325 28/11/2025 individual No wrongdoer no information Civil and Political Rights Other under examination
9324 28/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9323 28/11/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
9322 28/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9318 28/11/2025 individual Natural or legal persons subject to private law Physical person The right to a healthy and favorable environment Stray animals and domestic dogs under examination
9317 28/11/2025 individual Natural or legal persons subject to private law Physical person The right to a healthy and favorable environment Stray animals and domestic dogs under examination
9316 28/11/2025 individual Natural or legal persons subject to private law Physical person The right to a healthy and favorable environment Stray animals and domestic dogs under examination
9311 28/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other under examination
9308 27/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9307 27/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Unilateral adjustment by companies of consumer accounts under examination
9302 27/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Unsolicited inclusion of services under examination
9301 27/11/2025 individual No wrongdoer no information Consumer Rights - Water supply under examination
9297 27/11/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
9290 27/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9288 27/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9286 27/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9285 27/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9279 27/11/2025 individual Natural or legal persons subject to private law Physical person Consumer Rights - other Other under examination
9274 27/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9273 27/11/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies Other under examination
9271 27/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9270 27/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9268 27/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9266 27/11/2025 individual State authorities and their administration Central bodies of the government and their administrations Requests for Legislative Amendements indicating the normative act under examination
9262 27/11/2025 individual Lacal authorities and their administration Municipal administration Other Human rights Other under examination
9261 26/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9260 26/11/2025 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
9258 26/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
9257 26/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance closed
9255 26/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9253 26/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance closed
9252 26/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
9251 26/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9249 26/11/2025 individual Other Other Requests for Legislative Amendements indicating the normative act under examination
9248 26/11/2025 individual Natural or legal persons subject to private law Physical person Consumer Rights - other Other under examination
9244 26/11/2025 individual Natural or legal persons subject to private law Physical person Right to good administration and good governance under examination
9241 26/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9240 26/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply under examination
9236 26/11/2025 individual State authorities and their administration Central bodies of the government and their administrations Access to Justice Protection of citizens in enforcement proceedings under examination
9235 26/11/2025 individual State authorities and their administration Territorial bodies of the government and their administrations Access to Justice Other under examination
9233 26/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9231 26/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9229 26/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
9228 26/11/2025 individual Other Other Request for referral to the Constitutional Court Other under examination
9227 26/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9225 26/11/2025 legal entity No wrongdoer no information Consumer Rights - Transport under examination
9223 26/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9222 26/11/2025 individual No wrongdoer no information Right to Education High Education under examination
9220 26/11/2025 individual No wrongdoer no information Right to Health Care Other under examination
9218 25/11/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
9216 25/11/2025 individual No wrongdoer no information Social Rights - social security and compensations Unemployment under examination
9214 25/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9213 25/11/2025 individual Няма въведен текст! no information Consumer Rights - Bank services closed
9212 25/11/2025 individual No wrongdoer no information Consumer Rights - Fast loan companies under examination
9210 25/11/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions under examination
9209 25/11/2025 individual Няма въведен текст! no information Consumer Rights - Fast loan companies under examination
9208 25/11/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
9206 25/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply under examination
9205 25/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services closed
9203 25/11/2025 individual No wrongdoer no information Social Rights Housing assistance closed
9202 25/11/2025 individual State authorities and their administration Territorial bodies of the government and their administrations Right to good administration and good governance under examination
9201 25/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9198 25/11/2025 individual No wrongdoer no information Consumer Rights - Transport under examination
9193 25/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Payment for unused services under examination
9192 25/11/2025 individual No wrongdoer no information Consumer Rights - Bank services under examination
9191 25/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance closed
9190 25/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9189 25/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9188 25/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9187 25/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
9184 25/11/2025 individual Lacal authorities and their administration no information Consumer Rights - Transport under examination
9182 25/11/2025 individual Lacal authorities and their administration Municipal administration The right to a healthy and favorable environment Stray animals and domestic dogs under examination
9179 25/11/2025 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
9178 25/11/2025 individual Other Other Civil and Political Rights Other under examination
9177 25/11/2025 individual Other Other Requests for Legislative Amendements indicating the normative act under examination
9176 24/11/2025 individual No wrongdoer no information Consumer Rights - other closed
9175 24/11/2025 individual No wrongdoer no information Consumer Rights - other Other under examination
9174 24/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Payment for unused services under examination
9172 24/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9171 24/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9170 24/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9168 24/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9167 24/11/2025 individual Lacal authorities and their administration Municipal administration The right to a healthy and favorable environment Other closed
9166 24/11/2025 individual No wrongdoer no information Social Rights Social Protection under examination
9164 24/11/2025 individual Няма въведен текст! no information Consumer Rights - Bank services closed
9163 24/11/2025 individual No wrongdoer no information Social Rights - social security and compensations Other under examination
9161 24/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
9157 24/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9155 24/11/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9154 24/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9153 24/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to information under examination
9152 24/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9151 24/11/2025 individual No wrongdoer no information Social Rights - labor rights and employment Labor disputes under examination
9149 24/11/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9148 24/11/2025 individual No wrongdoer no information Social Rights - social security and compensations Pensions closed
9147 24/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other closed
9143 24/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply closed
9140 24/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9139 24/11/2025 individual Natural or legal persons subject to private law Physical person Other Human rights Other under examination
9138 24/11/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
9136 24/11/2025 individual No wrongdoer no information Right to Health Care Medical Expertise under examination
9134 24/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Unsolicited inclusion of services closed
9132 24/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9131 24/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9130 24/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
9129 24/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Right to check consumption under examination
9124 24/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9123 24/11/2025 individual Other Other Other Human rights Other under examination
9121 24/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9119 24/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
9118 24/11/2025 individual No wrongdoer no information Consumer Rights - other Increase in fees closed
9117 24/11/2025 individual State authorities and their administration no information Right to good administration and good governance under examination
9114 24/11/2025 individual No wrongdoer no information Right to Health Care Access to medicines and medical devices and dietary foods under examination
9113 24/11/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Other closed
9112 24/11/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Other closed
9111 24/11/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Other closed
9110 24/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9104 23/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Poor quality of the services delivered under examination
9103 23/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Unfair distribution of "common consumption" expenditure under examination
9102 23/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9101 22/11/2025 individual Няма въведен текст! no information Consumer Rights - Fast loan companies closed
9100 22/11/2025 individual Няма въведен текст! no information Consumer Rights - Fast loan companies under examination
9098 22/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered closed
9097 22/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Electricity supply Poor quality of the services delivered under examination
9096 21/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Heating supply Right to real measurement and reporting under examination
9092 21/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Other under examination
9087 21/11/2025 individual No wrongdoer no information Consumer Rights - Water supply under examination
9086 21/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9085 21/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Internet and TV supply Other under examination
9083 21/11/2025 individual Persons entrusted with the provision of public services no information Right to good administration and good governance under examination
9082 21/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Other under examination
9081 21/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Phones and communication supply Poor quality of the services delivered closed
9080 21/11/2025 individual Judicial system authorities and their administration Judicial system authority Access to Justice Delayed court proceedings under examination
9079 21/11/2025 individual Natural or legal persons subject to private law Physical person Consumer Rights - other Other closed
9078 21/11/2025 individual No wrongdoer no information Consumer Rights - other under examination
9077 21/11/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
9074 21/11/2025 individual Няма въведен текст! no information Consumer Rights - Bank services under examination
9073 21/11/2025 individual Persons entrusted with the provision of public services no information Consumer Rights - Water supply Poor quality of the services delivered under examination
9071 21/11/2025 individual No wrongdoer no information Consumer Rights - Heating supply under examination
9070 21/11/2025 individual Persons entrusted with the provision of public services Person entrusted with the fulfilment of public functions Access to Justice Protection of citizens in enforcement proceedings under examination
9068 21/11/2025 individual No wrongdoer no information Consumer Rights - Bank services Other under examination
9067 21/11/2025 individual Persons entrusted with the provision of public services Organisation entrusted with the provision of public services Consumer Rights - Water supply Poor quality of the services delivered closed
9063 21/11/2025 individual No wrongdoer no information Right to Education School education closed
9061 21/11/2025 individual Natural or legal persons subject to private law Physical person Other Human rights Other under examination
9060 21/11/2025 individual Lacal authorities and their administration no information Right to good administration and good governance under examination
9057 21/11/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
9056 21/11/2025 individual Natural or legal persons subject to private law Physical person Other Human rights Other closed
9055 21/11/2025 individual No wrongdoer no information Right to Health Care Quality of helth care under examination
9053 21/11/2025 individual No wrongdoer no information Right to Health Care Other under examination
9052 20/11/2025 individual No wrongdoer no information Right to good administration and good governance under examination
OMBUDSMAN'S RECEPTION-ROOM
  • address: 22 George Washington str.,
    1202, Sofia
  • phone: (+359 2) 810 6955; fax: (+359 2) 810 6963
  • e-mail: priemna@ombudsman.bg
PRESS CENTER OF THE OMBUDSMAN
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