Public Register of Complaints

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>No/ Date	Category of the complaint/signal sender	Category of the defendant/person, against whom the file has been opened	Type of of the defendant/person, against whom the file has been opened	Affected rights	Complaint type	Complaint status
956 20/01/2026	individual	Lacal authorities and their administration	Mayor	Right to good administration and good governance		under examination
955 20/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
954 20/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer rights – mail delivery services	Other	under examination
953 20/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
952 20/01/2026	legal entity	State authorities and their administration	no information	Right to good administration and good governance		under examination
951 20/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Healthcare and rehabilitation	under examination
947 20/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
946 20/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
942 20/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Healthcare and rehabilitation	under examination
937 20/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
936 20/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection		under examination
934 20/01/2026	individual	Other	Other	Access to Justice	Other	under examination
933 20/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
932 20/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
931 20/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
928 20/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Socio-economic protection	under examination
922 20/01/2026	individual	Lacal authorities and their administration	Mayor	Right to good administration and good governance	Reasonable time for consideration and answer to a problem	under examination
921 20/01/2026	individual	No wrongdoer	no information	Consumer Rights - other	Няма въведен текст!	under examination
917 19/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Unsolicited inclusion of services	under examination
916 19/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Other	under examination
914 19/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services	Other	under examination
913 19/01/2026	individual	Other	Other	Civil and Political Rights	Electoral Rights	under examination
912 19/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Legality	under examination
911 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		closed
910 19/01/2026	individual	Lacal authorities and their administration	Region administration	Consumer Rights - Water supply		under examination
908 19/01/2026	individual	Lacal authorities and their administration	Municipal administration	Right to good administration and good governance	Legality	under examination
907 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - Transport		closed
905 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - Electricity supply	Right of Access to Service	under examination
904 19/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
900 19/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Socio-economic protection	under examination
899 19/01/2026	individual	Other	Other	Civil and Political Rights	Electoral Rights	under examination
896 19/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Unsolicited inclusion of services	under examination
895 19/01/2026	individual	No wrongdoer	no information	Right to protection from discrimination and hate speech	Discrimination	under examination
893 19/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
891 19/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Healthcare and rehabilitation	under examination
890 19/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Accrued penalties	under examination
889 19/01/2026	individual	Lacal authorities and their administration	no information	Consumer Rights - Garbage collection	Poor quality of the services delivered	closed
888 19/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Social Services and Individual Mobility	under examination
887 19/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Social Services and Individual Mobility	under examination
886 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		closed
885 19/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
884 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Unfair distribution of "common consumption" expenditure	under examination
881 19/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
880 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - Heating supply		under examination
877 19/01/2026	individual	Other	Other	Request for referral to the Constitutional Court	indicating the normative act	under examination
876 19/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
872 19/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
870 19/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
869 19/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
866 19/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
865 19/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Healthcare and rehabilitation	under examination
864 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
863 19/01/2026	individual	No wrongdoer	no information	Right to Education	High Education	under examination
861 19/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
860 19/01/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
859 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - Insurance Companies		under examination
858 19/01/2026	individual	Lacal authorities and their administration	Region administration	Right to good administration and good governance	Violation of legal requirements and non-fulfillment of obligations by state authorities	under examination
856 19/01/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
853 19/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
852 19/01/2026	individual	Lacal authorities and their administration	Region administration	The right to a healthy and favorable environment	Noise in the living environment	under examination
851 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
850 19/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
849 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
848 19/01/2026	individual	No wrongdoer	no information	Social Rights	Housing assistance	under examination
847 19/01/2026	individual	No wrongdoer	no information	Consumer rights – mail delivery services		under examination
845 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
844 19/01/2026	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - other	Other	closed
843 19/01/2026	individual	Judicial system authorities and their administration	Supreme Judicial Council	Request for referral to the Constitutional Court	Other	under examination
842 19/01/2026	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - other	Other	closed
841 19/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		closed
840 19/01/2026	individual	No wrongdoer	no information	Civil and Political Rights	Other	closed
839 19/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply		closed
838 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
837 19/01/2026	individual	Natural or legal persons subject to private law	Physical person	Consumer Rights - Water supply	Other	under examination
836 19/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply		under examination
835 19/01/2026	individual	Lacal authorities and their administration	Municipal administration	Right to good administration and good governance	Legality	under examination
833 19/01/2026	individual	State authorities and their administration	no information	Right to good administration and good governance		under examination
832 19/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
831 19/01/2026	individual	Persons entrusted with the provision of public services	no information	Right to good administration and good governance	Infrastructure	under examination
830 19/01/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor rights and employment	under examination
828 19/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Fast loan companies		closed
827 19/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right to real measurement and reporting	under examination
826 18/01/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
825 18/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply	Poor quality of the services delivered	under examination
824 18/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
823 18/01/2026	individual	Lacal authorities and their administration	Region administration	Right to good administration and good governance	Infrastructure	under examination
822 18/01/2026	individual	No wrongdoer	no information	Consumer Rights - other	Other	under examination
821 18/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance	Quality and timliness of administrtaive services	under examination
820 18/01/2026	individual	Lacal authorities and their administration	Municipal administration	Consumer Rights - other	Няма въведен текст!	under examination
819 18/01/2026	individual	No wrongdoer	no information	Consumer Rights - Gaz supply	Other	under examination
818 18/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance	Quality and timliness of administrtaive services	under examination
817 18/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Maternity	under examination
815 18/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Unemployment	under examination
814 18/01/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services	Poor quality of the services delivered	under examination
813 18/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Garbage collection	Other	closed
812 17/01/2026	individual	No wrongdoer	no information	Consumer Rights - Insurance Companies	Right of Access to Service	closed
811 17/01/2026	individual	No wrongdoer	no information	Consumer Rights - Insurance Companies	Right of Access to Service	closed
810 17/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Electricity supply		under examination
809 17/01/2026	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		under examination
808 17/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right to good administration and good governance		under examination
807 17/01/2026	individual	No wrongdoer	no information	Consumer Rights - other	Няма въведен текст!	under examination
806 17/01/2026	individual	No wrongdoer	no information	Consumer Rights - Transport	Right of Access to Service	under examination
805 17/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Other	closed
804 17/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance	Other	under examination
803 17/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance	Other	under examination
802 17/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance	Other	under examination
801 16/01/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services		closed
798 16/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Right of People with Disabilities	Healthcare and rehabilitation	under examination
797 16/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
796 16/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
795 16/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
794 16/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Access to Justice	Protection of citizens in enforcement proceedings	under examination
793 16/01/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
792 16/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Civil and Political Rights	Other	under examination
791 16/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Right of People with Disabilities	Other	under examination
790 16/01/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
789 16/01/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
788 16/01/2026	individual	No wrongdoer	no information	Consumer Rights - Transport		under examination
787 16/01/2026	individual	Natural or legal persons subject to private law	Physical person	Other Human rights	Other	under examination
786 16/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Requests for Legislative Amendements	Other	under examination
785 16/01/2026	individual	No wrongdoer	no information	Consumer Rights - Insurance Companies		under examination
784 16/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
783 16/01/2026	individual	Lacal authorities and their administration	Municipal administration	Right to good administration and good governance	Legality	under examination
781 16/01/2026	individual	State authorities and their administration	no information	Right to good administration and good governance		under examination
779 16/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		under examination
778 16/01/2026	individual	No wrongdoer	no information	Access to Justice	Other	under examination
777 16/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right of Access to Service	under examination
776 16/01/2026	individual	Няма въведен текст!	no information	Consumer Rights - Fast loan companies		closed
775 16/01/2026	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		closed
774 16/01/2026	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		closed
772 16/01/2026	individual	No wrongdoer	no information	Right to Health Care	Access to medicines and medical devices and dietary foods	under examination
771 16/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Legality	under examination
770 16/01/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
769 16/01/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
768 16/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Other	under examination
767 16/01/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Healthcare and rehabilitation	under examination
766 16/01/2026	legal entity	No wrongdoer	no information	Right to Health Care	Other	under examination
764 16/01/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor rights and employment	under examination
763 16/01/2026	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		closed
762 16/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
761 16/01/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Water supply	Unfair distribution of "common consumption" expenditure	under examination
760 16/01/2026	individual	No wrongdoer	no information	Social Rights	Social Protection	under examination
759 16/01/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
758 16/01/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance	Infrastructure	closed
757 16/01/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Maternity	under examination
756 16/01/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Healthcare and rehabilitation	under examination
755 16/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
754 16/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	closed
753 15/01/2026	legal entity	No wrongdoer	no information	Consumer Rights - other		under examination
752 15/01/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination

Public Register of Complaints

OMBUDSMAN'S RECEPTION-ROOM

PRESS CENTER OF THE OMBUDSMAN

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